Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals that one third of…
KURA
Inisoft Unveil New Brand and Unified Agent Desktop at Expo
Inisoft will unveil new brand identity alongside powerful unified agent desktop platform at the CC Expo • Stand C552, Customer…
Kura asks What Will Customer Experience in 2020 Look Like?
Delivering a fantastic customer experience is the holy grail of the contact centre in the 21st century. As brands, products…
Kura appoint Oonagh McBride as Head of Inisoft
Kura announces Oonagh McBride will join their Leadership team as the Head of Inisoft Kura, a market leading provider of…
Kura strengthens Leadership Team
One of the UK’s leading Customer Management specialists, Kura, has significantly strengthened it’s Leadership Team this week with the appointment…
Response Rebranded Kura following buy-out
Rebrand comes after MBO and strong business performance for Customer Management Specialist One of the UK’s leading Customer Management Specialists,…