AgentFest 2015, the unique event focused on the frontline advisors at contact centres, is returning to…
Tag: Contact Centre
‘What Can Businesses Learn from the Proactive Digital Election?’
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse…
Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution
Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration…
Hastings Direct appoint Andrea Gray as Site Director at Leicester Contact Centre
Hastings Direct have appointed Andrea Gray as Site Director as the Leicester Contact Centre went ‘live’…
alldayPA finds Consumers hang up on automated call answering
alldayPA reports finds that businesses Relying on Automated Menus can lose 55% of potential customers UK…
Ormuco Launch Enterprise Hybrid Cloud Solution
Ormuco ’s new hybrid cloud solution for contact centres is supported by the findings of an…
Aspect Software Zipwire Deployed at Concierge
Aspect Software Zipwire has been deployed at Concierge Contact Centre for Customer Engagement in the Cloud…
NRG & CCMA Learning & Development Forum
NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…
Zendesk Positioned in Gartner Magic Quadrant for CRM
Zendesk Positioned in the Visionaries Quadrant in 2015 Gartner Magic Quadrant for CRM Customer Engagement Centres…
Interactive Intelligence Reports First-Quarter 2015 Financial Results
Interactive Intelligence, a global provider of collaboration, communications and customer engagement software and cloud services, has…
Salesforce positioned by Gartner in Leaders Quadrant
Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on…
DBS Data Launches Verifi Real-Time Capture
DBS Data Launches Verifi Real-Time Capture and Customer Insight Solution – Delivering Data as a Service…
PSS Help & Symmetrics Expand Partnership for Contact Centre Solutions
PSS Help & Symmetrics Expand Partnership for Contact Centre Solutions; Symmetrics Business Intelligence, a provider of…
Sabio deploys Avaya Video Cconferencing Infrastructure
Sabio deploys Avaya video conferencing infrastructure Avaya Scopia® HD video conferencing solution to enhance customer support…
Eptica research finds multichannel customer service not improving
Eptica research finds multichannel customer service not improving within insurance sector – Insurers unable to adequately…
Jabra – The Search for Contact Centre SuperAgents
Jabra SuperAgents, Contact-Centres.com and Red Letter Days for Business partner to launch a major industry competition…
eg Solutions To stay in the customer satisfaction game focus on Back Office
To stay in the customer satisfaction game – focus on the Back Office says eg Solutions…
BT Announce Apprenticeship Roles at Newcastle Contact Centre
BT have announced that they are recruiting for 30 Customer service apprenticeships at their customer contact…