Verint Extends Customer Engagement Optimisation Vision with Latest Advancements – User Experience and Advanced Analytics Headline…
Tag: Contact Centre
Webhelp UK asks Does Workplace design impact employee motivation?
Does workplace design positively impact on employee motivation and performance asks Andy Doig, Chief Operating Officer…
Are Mobile Payments more disruptive than providers imagine?
Sabio Matt Dyer looks at mobile payments initiatives such as Pingit and discusses how they could…
New Jabra Stealth UC is Skype for Business Certified
Coinciding with the launch of Skype for BusinessTM, Jabra is responding to the increasing demand for…
ICO warns contact centre to stop sending pension texts
The ICO has warned Help Direct UK, a financial services call centre, to stop sending spam…
From call centre to a multi-channel contact centre
Genesys: Evolve from a call centre to a multi-channel contact centre – Top 10 Strategies for…
Ventrica finalists in prestigious Contact Centre Awards
Southend based outsourcer Ventrica have been shortlisted for the European Contact Centre & Customer Service Awards…
Capita deploys cloud technology from Intelecom
Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK…
TNT contact centre worker receives Queen’s Volunteer Reserves Medal
Alan Hayman, TNT Contact Centre representative in Gateshead has been awarded the Queen’s Volunteer Reserves Medal…
Cognia – How can you cope with new PCI DSS 30 requirements?
Curtis Nash, CEO of Cognia, a provider of cloud-based PCI compliance payment processing solutions, looks at…
Jabra Announces Appointment of New CEO
Jabra, the GN Netcom brand, announces change to the executive management team with the appointment of…
Ormuco Communications Joins the HP PartnerOne Service Provider Programme
The Ormuco Communications platform built on HP Helion OpenStack delivers innovative, end-to-end, managed cloud solutions to…
HomeServe Donations top £100k for Red Nose Day
Homeserve tops £100,000 donations for Red Nose Day 2015! HomeServe collects giant donation pot for Red…
Interactive Intelligence Launch PureCloud
Interactive Intelligence has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate℠ and…
UC EXPO 2015 – The largest Unified Communications event in Europe
UC EXPO 2015 is the largest Unified Communications and Collaboration event in Europe. The two day…
Expolink Guide to Web Chat in the Contact Centre
Expolink ‘The Insiders’ Guide to Web Chat in the Contact Centre. If you think web chat…
Aspect Software Introduces Experience Continuity
A new study from Aspect Software found that the top customer service frustration for consumers today…
Postcode Anywhere Shortlisted for Contact Centre Award
“What’s your Postcode?” company, Postcode Anywhere, have been been shortlisted in the European Call Centre and…
ICO Nuisance Calls – Hove contact centre raided
ICO Nuisance Calls – The ICO has today raided a contact centre in Hove thought to…