What can you achieve with Hosted Telephony? Gemma Maroney of Solution IP, experts in hosted telephony…
Tag: Contact Centre
World’s First Apple Pay Payment Performed via Telephone
World’s first Apple Pay payment performed via telephone – Proof of concept from Eckoh and Worldpay…
Intelecom Introduce Enhancements to Cloud-Based Solution
Intelecom introduces latest enhancements to its cloud-based contact centre solution with improved security features and Web…
Cost of Cloud vs On-Premise Contact Centres
It’s a question as old as cloud technology itself: which is the better choice for software,…
Rentalcars.com use Teleopti Contact Centre Workforce
Rentalcars.com uses Teleopti technology to support a diverse contact centre workforce of 80 nationalities and 40…
Feedback Tool for Improving Contact Centre Experience
Feedback from customers is the ultimate tool for improving the contact centre experience, says Aspect Software…
Proactive Customer Contact – Contact Contact Contact!
Effective customer contact is all-important for any organisation. As your front door to the outside world,…
Autonet Create Jobs at Stoke Contact Centre
Autonet, the insurance company who specialise in van and car insurance, have announced that are to…
Jabra headsets Driving efficiency in your Contact Centre
Why Jabra headsets are driving efficiency in your contact centre – PMC Telecom take a look…
Telephony Integration Made Easy in Your Contact Centre
Telephony Integration Made Easy in your contact centre according to Dave Recktenwald, Territory Sales Manager for…
Syntec Launch SynPBX Hosted PBX Offering
Syntec Launch SynPBX Hosted PBX Offering Syntec’s private branch exchange (PBX) system is delivered as hosted…
Echo Managed Services Jobs at Walsall Contact Centre
The opening of the retail water market next April – which sets to increase competition in…
Staysure Create New Jobs at Coventry Contact Centre
Staysure, the insurance and travel insurance provider, have announced plans to create 50 new jobs at…
Content Guru to Sponsor DigiHealth UK Conference
Content Guru will be sponsoring the DigiHealth UK: Transforming Healthcare Delivery conference in Manchester on 20th…
Content Guru Triumphs at Comms National Awards 2016
Content Guru Triumphs at Comms National Awards 2016 The Content Guru (CG) team was delighted to…
Not Just a Contact Centre it’s a M&S Contact Centre
Leading Retailer Marks & Spencer have announced a recruitment drive at their Runcorn contact centre to…
Jobs at Risk at Agilisys Barrow Contact Centre
It has been reported that outsorce company Agilisys are set to make contact centre staff redundant…
Carillion Create 150 Jobs at Sheffield Contact Centre
Carillion, the business suport company, has announced the creation of 150 jobs at their Sheffiel contact…