Are you listening to your customers and agents? Find out how listening to both customers and…
Tag: Contact Centre
Customer Service Skills Every Call Centre Agent Should Have
Call centre agents are on the front lines of customer service, entrusted with the demanding task…
Sweden creates countrywide contact centre using cloud
Sweden creates a countrywide contact centre using cloud based technology from Intelecom Sweden is the first…
How the right solutions make blended contact centres successful
How the right solutions make blended contact centres successful – Clare Angood of Aspect Software looks…
3 Best Practices for Boosting Outbound Results with the Cloud
Outbound dialling technologies have undergone a recent revolution to accelerate sales, boost agent productivity, and increase…
Maintel to acquire Azzurri Communications
Maintel Holdings plc, have announced it has entered into a conditional agreement to acquire Azzurri Communications.…
Contact24 Recruitment Services launched by RSS Group
Regional Recruitment Services (RRS) launch Contact24 – a wholly owned subsidiary of the RRS group of…
Ultracomms Achieves PCI DSS Certification for Cloud Platform
Ultracomms Achieves Payment Card Industry Data Security Standard (PCI DSS) Level 1 Certification for its Cloud…
Recognise the Voice at the Other End of the Line
It’s Time to Recognise the Voice at the Other End of the Line. In his series…
DigitaI Customer Experience Misses the Human Touch
DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…
The World’s Most Extravagant Employee Reward
The World’s Most Extravagant Employee Reward – Red Letter Days For Business launch world-exclusive £7,500 reward…
How Interaction Analytics Can Reduce Agent Attrition
Understanding How Interaction Analytics Can Reduce Agent Attrition The typical contact centre agent interacts with current…
EE to Recruit Over 200 Staff at North Tyneside Contact Centre
EE have announced the creation of 210 new roles at its North Tyneside contact centre offering…
Voice Biometric Technologies – Sabio White Paper
How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…
Nuisance calls causes most irritation to Brits
Nuisance calls top the list of common gripes of Brits battling against the tide of everyday…
Mazda UK Brings Contact Centre in-house
Mazda UK have brought its customer relations offering in-house, officially opening a new contact centre within…
Do you use practice in your telephone skills training?
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so,…
The game of authentication and fraud detection
Guess Who? – The game of authentication and fraud detection – Amit Desai, Senior Director of…
NICE Introduces New Version of Real-time Solutions Suite
NICE Introduces New Version of Real-time Solutions Suite with Greater Level of Automation and Scalability for…