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Tag: Contact Centre
Is Longest Wait Killing Agent Morale and Impacting Profit?
Is Longest Wait Killing Contact Centre Agent Morale and Impacting Profit? Stephen Pace CEO SJS Solutions…
How PCI Compliance Helps Achieve GDPR Compliance
How PCI compliance can help you achieve GDPR compliance too – Simon Beeching, Business Development Director…
Tesco Announce Closure of Cardiff Contact Centre
Tesco has announced its intention to simplify its customer service operations by consolidating its Customer Engagement…
Wallboard Technology is the New Way To Excite Agents!
Optymyse Advanced Wallboard Technology is a completely new way to Excite, Engage, Motivate and Retain your…
GDPR – Things to Know to Protect your Contact Centre
Countdown to GDPR – Everything You Need to Know to Protect your Call Centre The General…
Liquid Voice – The Speech Revolution Starts Here
Liquid Voice is first to market with a next generation Automated Speech Transcription solution that actually…
Lloyds Banking Group Announce Dundee Contact Centre Closure
Lloyds Banking Group have announced that it is to close its Dundee based contact centre with…
What Gets Measured Gets Managed – dancing lion
Are you measuring what really matters to the customer and how well you deliver on the…
Webinar: Messaging & Web Chat – Getting the Best Out of Both
Webinar: Messaging and Web Chat – Getting the Best Out of Both Webinar The customer communications…
Aspect Software Announces New Features to Via™
Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17…
Noble Systems Announce 2017 SNUG EMEA Conference Dates
Noble Systems to Host 2017 SNUG EMEA Conference – Global contact centre technology leader will present…
Was the Contact Centre Agent Polite and Friendly?
We have all experienced varying degrees of attention and care as customers. Being served in restaurants,…
Flexible Working in The Modern Contact Centre
Flexible working; a 3-point plan for time-off-without-pay, zero and reduced hours in contact centres …
British Airways to Outsource to Outsourcer Capita?
Capita have confirmed that it is in discussion with British Airways to form an ‘exclusive agreement’…
Encourage Your Millennial Staff To Pick up the Phone
How to encourage your millennial staff to pick up the phone According to recent research by…
Jabra Introduce The Power of Wireless Conversation
Get the freedom to perform on every call with the Jabra Pro Series wireless headsets. Additional…
AutoRestore opts for Sabio OnDemand Solution
AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations AutoRestore® –…