Artificial Intelligence is Changing the Contact Centre

How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years,…

2017 Five Key Tech Trends for Effective Customer Engagement

2017’s Five key technology trends for effective customer engagement  – Sabio looks forecasts whats hot and…

Article: Forecasting Made Easy in the Contact Centre

Forecasting Made Easy in the Contact Centre – Ric Kosiba, Vice President, Interactions Decisions Group at…

Lloyds Banking Contact Centres On Call for Children in Need

Over 1,700 Lloyds Banking Group colleagues at contact centres across the UK will be showing their…

Webhelp Scoop Customer Experience Provider Award

Webhelp Named Customer experience Provider of the Year at Global Sourcing Association Awards 2016 Leading global…

The Next Steps for Cloud – Where Do We Go From Here?

The next steps for cloud – where do we go from here? – Stephen Ball Europe…

Inspired Outsourcing Continue to Reduce Unemployment

Staff at a North-East contact centre Inspired Outsourcing  were on hand to inspire a group of…

Shop Direct WhatsApp Platform for Customer Service

Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service…

Auxillis shortlisted for North East Contact Centre Awards

Auxillis shortlisted for two North East Contact Centre Awards The North East Contact Centre awards now…

A Day in the Life of A Contact Centre with WFM

Welcome to our world! – Through the eyes of a typical contact centre, Ben Willmott at…

Maintel Helps Derby City Council bring Contact Centre In-House

Maintel helps Derby City Council bring its contact centre support back in-house – Firm wins two…

The Most Annoying Customer Service Phrases

Customers can become easily frustrated when dealing with customer service (CS) agents, especially if they’ve become…

Webhelp Recruit 170 Staff at Dearne Valley Contact Centre

Webhelp Recruit 170 Staff at Dearne Valley Contact Centre Leading global customer experience and business process…

Motivating Contact Centre Staff Keep Your Staff Performing

Motivating contact centre staff – how to keep your staff members performing Motivating employees in a…

AA Ireland selects Sabio to Manage IT Infrastructure

AA Ireland selects Sabio to manage major IT infrastructure investment Best practice customer contact solution, based…

Data Breaches One Thing Lack of communication Is Another

Data breaches are one thing, lack of basic communications is another, says Aspect Software Regular customer…

Interactive Intelligence Positioned Strong Performer for Workforce Optimisation

Interactive Intelligence Positioned as a Strong Performer for Workforce Optimisation Solutions by Independent Research Firm Interactive…

Aspect Software Appoint for Digital Identity Division

Aspect Software appoints at senior leadership level to drive growth of digital identity division Aspect Software,…

Spark Response Secures Contract with Weight Watchers

Spark Response secures contract with Weight Watchers which sees UK customer service operations re-shored to Gateshead…

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