Have you been SIM swapped? The top five warning signs of mobile banking fraud Mobile banking…
Tag: Contact Centre
VoiceSage Sponsor Future Of The Contact Centre Conference
VoiceSage To Sponsor The Future Of The Contact Centre Conference Customer engagement services leader VoiceSage is…
Content Guru Wins Best Use of Cloud Services Award
Content Guru Wins ‘Best Use of Cloud Services’ Award at UK IT Industry Awards 2016 Content…
Webhelp Recruit 190 Staff at Scottish Contact Centres
Leading global customer experience and business process outsourcing company, Webhelp, has announced plans to recruit up…
Stay Close to your Contact Centre Team Right Now!
Stay Close to your Contact Centre Team Right Now! Ben Willmott at Teleopti explains how action-based…
Jabra UK&I Confirms Loss of Team Member
Jabra UK&I is very sad to announce the passing of Corporate Account Manager Fahad Quadri It…
Buzz Is The Word At Co-op Manchester Contact Centre
Buzz is in the air at the Co-op Headquarters, Angel Square, Manchester. Having already won several…
Confirmit Unveils FastTrack for Contact Centres
Confirmit, the leading global customer experience solutions provider for Voice of the Customer (VoC), Voice of…
Chat Overtakes Phone as Top Customer Service Channel
Chat has surpassed phone and email as the most popular way for consumers to interact with…
International win for Syntec CardEasy PCI DSS Solution
International win for Syntec’s CardEasy ‘keypad payment by phone’ PCI DSS solution CardEasy chosen by Micron…
Infinity Moves Office to Accommodate International Growth
Infinity CCS – technology provider to the customer management outsourcing industry – has moved to new…
NICE Announces Closing of inContact Acquisition
NICE & inContact to provide the market’s only integrated, analytics-driven contact centre and WFO suite in…
Artificial Intelligence is Changing the Contact Centre
How are Artificial Intelligence & Virtual Assistance Changing the Contact Centre? Over the last 5 years,…
2017 Five Key Tech Trends for Effective Customer Engagement
2017’s Five key technology trends for effective customer engagement – Sabio looks forecasts whats hot and…
Article: Forecasting Made Easy in the Contact Centre
Forecasting Made Easy in the Contact Centre – Ric Kosiba, Vice President, Interactions Decisions Group at…
Lloyds Banking Contact Centres On Call for Children in Need
Over 1,700 Lloyds Banking Group colleagues at contact centres across the UK will be showing their…
Webhelp Scoop Customer Experience Provider Award
Webhelp Named Customer experience Provider of the Year at Global Sourcing Association Awards 2016 Leading global…
The Next Steps for Cloud – Where Do We Go From Here?
The next steps for cloud – where do we go from here? – Stephen Ball Europe…
Inspired Outsourcing Continue to Reduce Unemployment
Staff at a North-East contact centre Inspired Outsourcing were on hand to inspire a group of…