LiveOps Encourages Contact Centres to Hang Up Their Phones – CEO Marty Beard’s Vision of Contact…
Tag: Cloud
Interactive Intelligence Reports First-Quarter 2014 Financial Results
Interactive Intelligence Group Inc. a global provider of software and services designed to improve the customer…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…
Interactive Intelligence to Acquire OrgSpan
Interactive Intelligence Group Inc. has entered into a letter of intent to acquire OrgSpan Inc., a…
What’s Special About The Cloud For Contact Centres?
Considering the cloud for your contact centre technology is far more than selecting whether you want…
Interactive Intelligence Unveils Global Alliance Programme
Intractive Intelligence Technology partnering program designed to expand company’s ecosystem of solutions and relationships to increase…
On-premise frustrations are fuelling the cloudaccording to Magnet North
• Magnetic North research reveals over one in three contact centres actively considering moving to the…
Interactive Intelligence Launches Customer Experience Makeover Contest
Interactive Intelligence contest open to contact centers worldwide for a no-charge makeover of their technologies, equipment…
Customer Service – Survey Reveals is Top Goal for Travel Industry
Customer Service – Over 80% of respondents cited customer service and staff productivity as primary business…
Interactive Intelligence is just the fit for Next
Leading clothing and homeware retailer, Next, has refit its three contact centres with Interactive Intelligence solutions,…
Interactive Intelligence Makes Organisational Changes
Interactive Intelligence Group Inc has created three C-level positions to further streamline its operations for improved…
Interactive Intelligence Report – Cloud drives growth in contact centre market
Interactive Intelligence Group Inc has published the latest Frost & Sullivan analysis, “Cloud Momentum Boosts Trends…
7 myths about contact centres in the cloud
Klaas van der Leest, UK Managing Director Cloud computing is here to stay and cloud providers…
Preparing for the Next Wave of the Customer Revolution
By 2016, more than one-third of all inbound customer service calls will come from smartphones, according…
Interactive Intelligence CEO Shares Cloud Vision in Frost & Sullivan Video Interview
Dr. Donald E. Brown says cloud is poised to significantly re-shape the customer experience Global growth…
Aspect Software introduces Zipwire
• Pure cloud contact centre brings setup simplicity, enterprise-class support and operational security to small and…
Frost & Sullivan Applauds Interactive Intelligence
Frost & Sullivan Applauds Interactive Intelligence’s R&D and Marketing-Driven Rapid Growth in the Cloud-Based Contact Center…
Customer Interaction Center Achieves Oracle Validated Integration
Customer Interaction Center Achieves Oracle Validated Integration – Integration designed to help enterprises and contact centres…