Azzurri Launches Managed Cloud Connectivity

•Azzurri Launches Managed Cloud Connectivity for the Contact Centre Enterprise –  ICON Connect brings together best-of-breed…

Contact Centre as a Service (CCaaS)

Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how CCaaS can support the ups…

Interactive Intelligence Leaders Quadrant of Magic Quadrant

Report defines leaders as high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a…

CIF welcomes Aspect Software to its ranks

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning…

Interactive Intelligence Launch New Cloud Services

Interactive Intelligence PureCloud offers suite of enterprise application services built on new distributed cloud architecture Interactive…

Interactive Intelligence Reports Cloud Seat Growth of 67 Percent

Interactive Intelligence Group Inc. has reported a 67 percent compound annual growth rate (2010-2013) of its…

SYNETY launch enhanced technology updates on CloudCall® for Salesforce

Initially launched in 2013, the integration of SYNETY’s CloudCall with the world-leading CRM platform, Salesforce, has…

Liveops DeinDeal AG Embeds LiveOps at Heart of Customer Service

LiveOps phone panel added to Salesforce.com for attentive and pro-active customer experience LiveOps have announced that…

LiveOps Encourages Contact Centres to Hang Up Their Phones

LiveOps Encourages Contact Centres to Hang Up Their Phones – CEO Marty Beard’s Vision of Contact…

Interactive Intelligence Reports First-Quarter 2014 Financial Results

Interactive Intelligence Group Inc. a global provider of software and services designed to improve the customer…

Why the Cloud changes the game for small contact centres

Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…

Interactive Intelligence to Acquire OrgSpan

Interactive Intelligence Group Inc. has entered into a letter of intent to acquire OrgSpan Inc., a…

What’s Special About The Cloud For Contact Centres?

Considering the cloud for your contact centre technology is far more than selecting whether you want…

Interactive Intelligence Unveils Global Alliance Programme

Intractive Intelligence Technology partnering program designed to expand company’s ecosystem of solutions and relationships to increase…

On-premise frustrations are fuelling the cloudaccording to Magnet North

• Magnetic North research reveals over one in three contact centres actively considering moving to the…

Interactive Intelligence Launches Customer Experience Makeover Contest

Interactive Intelligence contest open to contact centers worldwide for a no-charge makeover of their technologies, equipment…

Customer Service – Survey Reveals is Top Goal for Travel Industry

Customer Service – Over 80% of respondents cited customer service and staff productivity as primary business…

Interactive Intelligence is just the fit for Next

Leading clothing and homeware retailer, Next, has refit its three contact centres with Interactive Intelligence solutions,…

Interactive Intelligence Makes Organisational Changes

Interactive Intelligence Group Inc has created three C-level positions to further streamline its operations for improved…

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