eg solutions continues to drive innovation within the back office by offering pioneering eg operational intelligence…
Tag: Cloud
Ormuco asks ‘Do We Have Our Heads in the Cloud?’
Bibi Bajwa, Chief Operating Officer – EMEA at Ormuco, asks ‘Do We Have Our Heads in the…
Milton Keynes Dons partners with Unify to drive excellence in customer service
OpenScape Cloud Contact Centre to help MK Dons transform the delivery of match day support and…
Interactive Intelligence Releases New Cloud-Based Enterprise
Interactive Intelligence Group Inc.has released a new cloud-based enterprise collaboration service delivered from its PureCloud℠ platform.…
CCMS Launch Business Catalyst Packages for Contact Centres
Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to…
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers…
Cloud Based Contact Centre Market 2014-2019
Research and Markets has announced the addition of the “Cloud Based Contact Centre Market by Solution,…
Cloudy outlook is clearing for customer service
Customer expectations driving contact centres to the cloud, but protection of customer data is still a…
Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale
Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio.…
Aspect introduces ZipWire – Cloud based SaaS Patform
Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now…
What do you really think of Cloud in the Contact Centre?
Contact-centres.com have joined forces with Aspect to find out what the UK contact centre industry really…
Syntec Telecom Rebrands as Syntec
Syntec Telecom has shortened its name to Syntec, with the new corporate strapline ‘integrated contact…
Intelecom UK Ltd achieved ISO27001 Standard
Intelecom UK Ltd have announced that it has achieved ISO27001: 2013 the latest update of the…
inContact launch New Cloud Solution
inContact announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution…
Tripudio Cloud Based IP Telephony Whitepaper Now Available
Tripudio Cloud Based IP Telephony Whitepaper Every business, start-up or enterprise, is challenged with increasingly changing…
Aspect Software Fills the Skies With Cloud-Based Deployment Solution
Aspect Software Fills the Skies With Cloud-Based Deployment Solution Aspect Software announced Aspect Hosted, a superior…
Verint Expands Adtech Global Partnership
Adtech Global Now Offers Verint Contact Centre Services and Cloud-Based Workforce Optimisation Solution to EMEA Customers…
Cloud Contact Centre Solutions Survey
Providers of cloud contact centre technology are keen to promote their advantages. Our new survey looks…
3 Reasons to Embrace the Hybrid Cloud Contact Centre
Leveraging the cloud for application and data services has become almost commonplace for most companies and…