Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution

Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…

Ormuco Launch Enterprise Hybrid Cloud Solution

Ormuco ’s new hybrid cloud solution for contact centres is supported by the findings of an…

Aspect Software Zipwire Deployed at Concierge

Aspect Software Zipwire has been deployed at Concierge Contact Centre for Customer Engagement in the Cloud…

Salesforce positioned by Gartner in Leaders Quadrant

Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on…

Britannic Technologies Leverage Contact Centre Research Findings with Seminars

Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…

Sabio Presented with Avaya Technical Excellence Award

Sabio Presented with Technical Excellence Award at Annual Avaya Partner Conference – Award recognises Sabio’s commitment…

Noble Systems Cloud Contact Management sected by Pelican Auto Finance

Noble Systems Cloud Contact Management Solution selected by Pelican Auto Finance – Global contact centre technology…

Mears 24/7 Deploy Britannic Technologies Cloud

Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7,…

Ombudsman Services extends cloud-based solution from Intelecom

Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…

Capita deploys cloud technology from Intelecom

Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK…

Interactive Intelligence Launch PureCloud

Interactive Intelligence has launched its latest cloud services for enterprise collaboration and communications: PureCloud Collaborate℠ and…

Low Cost Travel Group soars with Interactive Intelligence cloud solution

The lowcosttravelgroup, has selected an Interactive Intelligence Customer Interaction Centre™ (CIC) cloud based solution CaaS to…

Sabio OnDemand delivers Avaya as part of hosted contact centre offering

Sabio has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators…

ITV Wins Award With Vocalcom Cloud Contact Centre Solution

Vocalcom has announced that one of its clients ITV has been awarded the “Best Customer Services…

Netcall approved for G-Cloud 6

Netcall, a leading customer engagement software provider, has once again been awarded a place as a…

Noble Systems Cloud Reaches Milestones of 1 billion calls processed

Noble Systems have reported that that the company has achieved two very significant service milestones in…

Interactive Intelligence discuss benefits of implementing technology

Interactive Intelligence ‘s Dave Paulding discusses how to determine the benefits of implementing contact centre technology…

Aspect Software poses the question Is a cloud contact centre right for your business?

Aspect: Is a cloud contact centre right for your business? You are thinking that it is…

Zendesk Selected Winner in 2014-15 Cloud Awards Programme

Zendesk Selected Winner in 2014-15 Cloud Awards Programme Cloud Computing Program Announces Winners; Overall Award Put…

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