Content Guru and KPN Secure Deal with Chubb to provide Cloud Contact Centre Sevices Content Guru’s…
Tag: Cloud
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event
Interactive Intelligence: ‘Putting Your Retail Customers First’ Event – Join Interactive Intelligence at this unique event…
Salesforce Unveils Service for Apps
Salesforce Unveils Service for Apps – the Future of In-App Mobile Support. Powered by the Service…
Customer Engagement Drives Third of UK Cloud Deployments
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service…
Aspect Software announces new Global Consultant Liaison Programme
Aspect Software announces new Global Consultant Liaison programme • Programme addresses growing interest from consultants to…
Intelecom UK dials up rapid growth
Intelecom UK dials up rapid growth by doubling license revenue in last 12 months Intelecom UK…
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting…
DXI Extends Footprint in Contact Centre Market
DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8 DXI, a…
Interactive Intelligence Launches New Customer Engagement Cloud Service
Interactive Intelligence Launches New Customer Engagement Cloud Service – Cloud service designed to help contact centers…
Interactive Intelligence Positioned in Magic Quadrant for Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…
ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions
ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…
Interactive Intelligence to Livestream at Annual Customer & Partner Conference
Interactive Intelligence to Livestream Select Sessions at Annual Customer and Partner Conference – Select sessions covering…
Ormuco Launches First Enterprise Hybrid Cloud Solution
Ormuco Launches First Enterprise Hybrid Cloud Solution to Simplify Cloud Management for Middle Market and Large…
Cloud adoption now a strategic business decision
Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…
Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution
Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…
Ormuco Launch Enterprise Hybrid Cloud Solution
Ormuco ’s new hybrid cloud solution for contact centres is supported by the findings of an…
Aspect Software Zipwire Deployed at Concierge
Aspect Software Zipwire has been deployed at Concierge Contact Centre for Customer Engagement in the Cloud…
Salesforce positioned by Gartner in Leaders Quadrant
Salesforce has been positioned by Gartner in the Leaders quadrant for its Service CloudEvaluation based on…
Britannic Technologies Leverage Contact Centre Research Findings with Seminars
Britannic Technologies Leverage Contact Centre Research Findings with Innovative Seminars Britannic Technologies recently conducted research on…