Sabio Group announces expanded partnership with Google Cloud and Twilio Sabio Group, the digital customer experience…
Tag: Call Centre
ResQ Finalists at UK National Contact Centre Awards
ResQ, the UK’s leading outsourced contact centre specialists, has announced it has become Finalists for this…
PCI DSS Matters (and ensure your contact centre is compliant)
Why PCI DSS matters (and what you can do to protect your contact centre by ensuring…
AI Brings Jobs – Not Killing Contact Centre Jobs
Why AI will bring about job enabling, not job killing in the contact centre according to…
Sabio Group Named EMEA ‘Cloud Partner of the Year’
Sabio Group, the digital customer experience (CX) transformation specialist, has been named EMEA ‘Cloud Partner of…
IPI Outfits Boden with the Latest Cloud Technology
Contact Centre Case Study: IPI Outfits Boden with the Latest Cloud contact centre Technology The Challenge…
What Are the Biggest Obstacles Faced in Contact Centres?
What Are the Biggest Obstacles Faced in Call Centres – And What Are the Solutions? Nigel…
AGA Appoints Maintel for Cloud Contact Centre Solution
AGA Rangemaster appoints Maintel to deliver a new cloud-based unified communications solution AGA Rangemaster, the iconic…
UK National Contact Centre Awards 2022 Finalists Announced
Finalists of the UK National Contact Centre Awards 2022 announced as tickets for Awards Night at…
Five9 Official Contact Centre Software Partner of European Tour group
Five9 becomes Official Customer Contact Centre Software Partner of the European Tour group The European Tour…
Self-Service More Popular than Calling Contact Centres
New research: digital self-service now more popular than calling customer service via a contact centre 60%…
4 Ways to Deliver Personalised Digital Customer Service
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s…
Infobip Integrates SMS & WhatsApp Notifications
Infobip integrates SMS and WhatsApp Notifications into Adobe Commerce Infobip’s CPaaS extension helps organisations and enterprises…
Vodafone Create 300 Jobs at Stoke-on-Trent Contact Centre
Vodafone confirms future way of working in the UK, including the creation of 300 new customer-facing…
RedEye & Infobip Partner to Deliver Best-in-class Messaging Campaigns
RedEye and Infobip partner to deliver best-in-class messaging campaigns Offering RedEye customers in the retail, hospitality…
Fridays UK Chooses PCI Pal to Secure Card Payments
Restaurant group Fridays UK chooses PCI Pal® to secure card payments PCI Pal, the global provider…
Sabio Group Unveils Keynote Speaker for Disrupt 22 Event
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speaker for its…
Talkdesk Named Leaders in Magic Quadrant for CCaaS
Talkdesk again named a Leader in the 2021 Gartner® Magic Quadrant™ for CCaaS. (contact Centre as…
Global Artificial Intelligence in Contact Centres Market Report
Global Artificial Intelligence in Contact Centres Market Report 2022-2036: Use Cases for AI Today and the…