BGL Group invests in Customer Excellence programme to build multi-channel capability. BGL Group’s strategic focus is…
Tag: Call Centre
8×8: Britain’s Secret Customer Service Lack Training
Britain’s secret customer service army: unsupported and undertrained For every ‘formal’ contact centre worker in the…
VoiceSage Publishes Video Series on Customer Service
VoiceSage Publishes Special Video Series on Customer Service Sector Challenges A set of 7 ‘vox pop’…
Knowledge Management Improves Call Handling Process
Knowledge Management Significantly improves the call handling process – BPO maximises call centre efficiencies to online…
Aspect Software Showcases Banking Fraud Protection
Aspect Software showcases banking fraud protection at the Mobile Connect Summit Aspect Software sponsors the GSMA’s…
Netcall Guide to Contact Centre Tech 2017
Netcall Guide to Contact Centre Tech 2017 The role of the contact centre in achieving business…
Webinar: Turn Outbound Dialling into inbound Telephony
Webinar: The vast majority of outbound calls typically fail to connect to the right party, they…
inContact Unveils Newest Release of inContact Agent
inContact, a NICE company announced the latest version of the inContact Agent on the Salesforce AppExchange,…
Global Contact Centre Outsourcing Market 2017-2021
Global Contact Centre Outsourcing Market – Procurement Market Intelligence Report 2017-2021 – Research and Markets Research…
Business Systems – Automation in Customer Service
Business Systems – White Papers & Guides Automation in Customer Service Report – 2017 It’s a…
Managers Not Trained To Manage Inter-Office Conflicts
53% of line managers are not trained to manage inter-office conflicts – here’s why this needs…
NICE Interactions: Carl Jorgensen, Head of Planning from Metro Bank
NICE Interactions 6th June IET Savoy Place, London Metro Bank had a requirement for a workforce…
Startup Overheads For Contact Centres in 2017?
What Are The Startup Overheads For Call Centre Business in 2017? A contact centre could be…
The Rise Of The Multi-Skilled Contact Centre Agent
The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a…
Human Needs That Drive Employee Engagement
The 3 human needs that drive employee engagement – Stephen Pace of SJS Slutions According to…
2017 Best Contact Centre Practices – May 2017
2017 Best Contact Centre Practices in Europe, Middle East and Africa – London 22nd -26th May…
How to Spot Fake Contact Centre Scams
How to Spot Fake Contact Centre Scams In late 2016, the Department of Justice brought grand…
Renault and Arvato Expand Award-Winning Partnership
Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new…
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a…