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Blended AI Will Disrupt Your Customer Service And Sales Strategy

Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy

Blended AI is transforming enterprises as it increases worker efficiency and productivity. It also provides a deeper understanding of customers, their journeys and behaviors. But AI can be a disruptive experience for all stakeholders as you roll it out. Be prepared by understanding its broad impact, and you’ll have a smoother transformation.

As Blended AI takes off across all industries, understanding its impact on operations will help you better support it. This Forrester report discusses the Blended AI approach, which brings together automation with the power of the human touch to deliver an optimal customer experience.

Download this Forrester Predictions Report on AI to:

– Learn the latest AI trends
– Understand the Blended AI model
– Factor in the human effects

To download this Forrester Predictions Report on AI Click Here


Additional Information

Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. 11,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

For additional information on Genesys visit their Website or view their Company Profile