2020 Contact Centre Benchmarking: How do you compare to your competitors? The largest HR & operational…
Tag: Call Centre
Business Systems Shortlisted for Major Sector Awards
Business Systems (UK) Ltd Shortlisted for Major Sector Awards – Leader in regulatory voice recording management…
Pastdue Credit Continues Growth with Noble Systems
Noble Systems, a global leader in omnichannel contact centre technology solutions, have announced the recent migration…
4icg Offer Job Interviews to Neptis Contact Centre Employees
Fast Growing demand generation specialists 4icg reach out with offers of job interviews to Neptis Media…
PCI Pal Launch Digital For Omnichannel Payment Security
PCI Pal® launches PCI Pal Digital for omnichannel payment security Launching on Data Protection Day 2020,…
BT Answers 100% of calls with UK based contact centres
BT completes 100% onshoring of customer service calls to the UK and Ireland to deliver personal…
Start Your Contact Centre Agent Training Now
3 Reasons Why You Want To Start Your Contact Centre Agent Training Now CFO asks CEO:…
4 Weeks Left to Enter 25th UK National Contact Centre Awards
4 Weeks Left to Enter the 25th UK National Contact Centre Awards – Nominate individuals and…
4net in top 50 Best Performing UK tech companies
4net Technologies was today ranked among the top 50 best performing privately-owned companies in the UK…
Eckoh CallGuard Success at PCI Excellence Awards
CallGuard wins for the fourth year in a row at the PCI Excellence Awards Eckoh is…
Are phones a thing of the past for contact centres?
The role of phones in the contact centre is changing thanks to the rise in artificial…
TTEC Assist Volkswagen UK with New Leeds Contact Centre
TTEC announces new contract win with Volkswagen Group UK and opens a new contact centre in…
Syntec CardEasy win 2020 PCI Excellence Award for Payment Security
CardEasy wins 2020 ‘PCI Award for Excellence’ for providing payment security to Hiscox and Avon Syntec…
Cyara CX Assurance Platform Delivers 283% ROI Within 3 Years
Independent Research Firm Shows Cyara CX Assurance Platform Delivers 283 Percent ROI Within Three Years Contact…
The Contact People Announce Expansion of Contact Centre
Contact centre outsource company The Contact People, based in Wavertree, Liverpool have announced as recruitment drive…
PCI Pal advances to a Cisco Preferred Solution Partner
PCI Pal® advances to a Cisco Preferred Solution Partner PCI Pal Agent Assist and IVR Payments…
January blues threaten customer satisfaction levels
January blues threaten customer satisfaction levels for more than 25% of businesses More than a quarter…
The customer contact revolution – new models
The customer contact revolution – new models – Graham Ede, CEO, Neoswave Many, if not most,…