Infobip reveals the five most significant trends in customer experience and omnichannel communications for 2023 Global…
Category: – Contact Centre News
News from the UK contact centre industry
LAVG Optimises Outbound Contact Centre Operations with Noetica
LAVG Optimises its Outbound Contact Centre Operations with Noetica to Accelerate Debt Recovery Process for its…
3 Contact Centre Trends that will Shape 2023
A New Year brings about the chance to review the challenges and progress of the previous…
MaxContact – Contact Centre Predictions for 2023
So what can we expect in 2023? It’s likely to be another testing year economically, so…
AnswerConnect Giving Back Through Community Initiatives
Contact centre outsourcer AnswerConnect celebrates a year of giving back through community-first initiatives Initiatives include the…
Happy Christmas From contact-centres.com!
Happy Christmas and a Peaceful New Year from all at contact-centres.com I take this opportunity of…
Welcoming in a New Era at IPI – ElasticCX CCaaS
Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks…
Black Friday & Cyber Monday Become More Conversational
Black Friday and Cyber Monday customer communications become more conversational – Infobip sees year-on-year growth for…
Infobip Appoints VP Marketing to Support Ambitious Targets
Infobip appoints Vice President of Marketing and Growth, Ben Lewis, to support ambitious targets By combining…
NICE Launches ElevateAI, AI as a Service (AIaaS)
NICE Launches ElevateAI, The Market Leading AI as a Service (AIaaS), to Make Every CX Application…
5 Ways to Improve Your Voice of the Customer Programme
5 Ways to Improve Your Voice of the Customer Programme in your contact centre – As…
Sabio Aims to Empower Contact Centre Workforce
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign – Customer Service…
2023: A Brand New Challenge for Contact Centres
2023: A brand new challenge for the Contact Centre Industry – Rohan Newton of SVL looks…
How to Build a Customer Journey Map that Works
How to build a customer journey map for your contact centre that works – Read on…
ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022…
Jersey Telecom Chooses Encoded Payment Solutions
Jersey Telecom chooses Encoded payment solutions for security and enhanced customer experience through 40 agents in…
Death of the Phone: 72% Online Companies Uncontactable
Death of the Phone: 72% of online companies in the UK are uncontactable by phone according…