Jennifer Wells, VP of Customer Experience at Transcom discusses the benefits of empowering contact centre agents…
Category: – Contact Centre News
News from the UK contact centre industry
Business Systems Brings ForeSight Voice Mining to UK Market
Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…
Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…
PCI Pal in Growth Index UK Fastest Growing Companies
PCI Pal® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the…
4/10 Shoppers Contacted Contact Centre in Past 3 Days
Four in ten shoppers have needed to get in touch with a business’s contact centre support…
Puzzel Most Innovative Provider On Cloud Contact Centre Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023…
Managing Remote Teams & Ensure Their Wellbeing
How To Manage Remote Teams & Ensure Their Wellbeing – Jo Regan-Ile, Chief People Office at…
Infobip announces Microsoft Dynamics 365 Marketing integration
Infobip announces Microsoft Dynamics 365 Marketing integration to support marketing communications » Native SMS integration enhances…
NFP Health Deploys PCI Pal to Streamline Contact Centre Payments
NFP Health deploys PCI Pal to streamline contact centre payments PCI Pal expands its work within…
IPI Announced as Speaker at Genesys Partner Conference
IPI Announced as Speaker at Genesys Partner Conference IPI to share experiences as key Genesys Partner…
UK Contact Centre Vertical Markets Series – Free Download
“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…
KURA on Recruitment Drive at Glasgow Contact Centre
Outsource company KURA are creating additional contact centre jobs following a recent contract win with Scottish…
BT & Five9 Accelerate Cloud Adoption for Contact Centres
BT and Five9 expand partnership to accelerate cloud adoption for contact centres globally Customers can now…
Effective Customer Experience Audits of your Contact Centre
How to carry out an effective customer experience audit of your contact centre – Rick Kirkham,…
Welsh Water Turns on Tap to Enhanced Customer Experiences
Welsh Water Turns on the Tap to Enhanced Customer Experiences through its contact centre with 8×8…
Nine in ten Businesses using AI-driven Personalisation
Nine in ten businesses are using AI-driven personalisation to drive growth, Twilio research shows Businesses worldwide…
5 Steps to Improve Your Customer Services Accessibility
5 steps to improve your customer services accessibility or how to create an accessible-for-all customer contact…
83% of Customer Service Managers have added GigCX Talent
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers…
Contact Centre Frontline Salaries up by 11% in the year
According to the UK Contact Centre Salary and Skills Guide, published today by the CCMA (Call…