Eckoh scooped three awards at the Hertfordshire Business Awards ceremony, held at Knebworth House 28th November…
Category: – Contact Centre News
News from the UK contact centre industry
mplsystems 7 Technology Indicators for successful customer engagement
mplsystems predicts that that 2014 will be the year when customer service organisations start to break…
npower targets customer service improvements with proposed restructure
npower targets customer service improvements with proposed restructure Stoke on Trent Contact centre will close in…
Good customer service depends on a connected approach, say fed-up customers
Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by…
BT announce Recruitment Drive at Belfast Contact Centre
BT have announced the creation of 160 jobs at a their Belfast based contact centre with…
Netcall achieves accreditation for its advanced cloud-based payments solution
Netcall have announced that they have achieved accreditation as a PCI DSS Level 1 accredited Service…
Webhelp UK launches recruitment drive
Customer experience company Webhelp UK, is to recruit over 600 new people throughout its UK network…
Eptica launches advanced customer service software, powered by linguistic technology
Eptica have launched Enterprise Suite 9.0, which transforms customer service by applying linguistics and natural language…
Aspect Software introduces Zipwire
• Pure cloud contact centre brings setup simplicity, enterprise-class support and operational security to small and…
Capita to create hundreds of new jobs in Yorkshire
Over 500 jobs in Capita’s Dearne Valley and Leeds call centres will be created over the…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Housing Association optimise customer contact across five contact centres
– mplsystems’ intelligentDesktop helps agents handle calls from multiple social housing brands within Together Housing Group…
Calls on hold as associates take part in ‘2Touch’s Got talent’
Associates at Sunderland-based Contact Centre, 2Touch, proved they are not shy and retiring, as a fearless…
Sinclair Voicenet achieve NICE accreditation
Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics, customer…
Screwfix to take calls for BBC Children In Need
Screwfix has pledged its support for the BBC’s well loved Children in Need appeal once again,…
Pudsey preps npower’s contact centre for BBC Children in Need
Staff at the npower call centre in Burton have been busy preparing for BBC Children in…