Millennials (those born between 1980 and 2000) grew up just as the internet and more recently…
Category: – Contact Centre News
News from the UK contact centre industry
Ultracomms Partner with CallMiner to add analytics to PCI Cloud Platform
Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform…
Aspect Software enhances customer service for Working Links with Zipwire
Aspect Software enhances customer service for Working Links with Aspect Zipwire – Cloud-contact centre solution enables…
Cold Callers Government Crack Down On Nuisance Calls
Cold callers will no longer be able to hide or disguise their phone numbers as Government…
Debenhams extends Capita customer services contract
Debenhams extends Capita customer services contract Capita have announced that Debenhams Retail plc has chosen to…
Aspect Software announces new Zipwire enhancements
Aspect Software announces new Zipwire enhancements including omni-channel reporting, integration with ZenDesk, Oracle RightNow – Zipwire…
European Contact Centre & Customer Service Awards 2016
European Contact Centre & Customer Service Awards 2016 – Nominations open 1st May 2016 You may…
Noble Harmony v5.1 Offers New Service Management Tools
Noble Harmony v5.1 Offers New Inbound Service Management Tools -Unified contact centre technology leader enhances its…
Aspect Software announces UK winners at ACE Europe Awards 2016
Aspect Software announces UK winners at ACE Europe Awards 2016 Edwardian Hotels London, Lloyds Banking Group,…
Content Guru Wins Queen’s Award for Innovation
Content Guru has been awarded a Queen’s Award for Enterprise for its storm® CONTACT™ cloud contact…
Business Systems partner with Wilmac to form Global Partnership
Business Systems partner with Wilmac to form Global Partnership – The two companies form a Global…
British Gas announces Closure of Oldbury Contact Centre
British Gas announces proposed job reductions as it implements long-term strategy In July 2015, after a…
Contact Centre Best Practice Collaboration
Contact Centre Best Practice Collaboration – Learning & Development Learning & Development Managers from some of…
Shop Direct and Webhelp shortlisted for major retail awards
Shop Direct and Webhelp have been shortlisted in two categories at the prestigious Retail Week Customer…
Why You Should Call Someone – NOW!
Has chat and e-mail numbed our person-to-person conversational skills to the extent that we never talk…
Ember Services Restructures to focus on Client Growth & Service Expansion
Ember Services – The founding directors of the customer management consultancy Ember Services have announced a…
Enghouse brings Emotional Intelligence to the Contact Centre
Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional…
Hybrid Cloud making Impact say Contact Centre Leaders
Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…