Bookmaker Betfred have announced the closure of their Wigan based contact centre with the loss of…
Category: – Industry News
Industry news from the UK contact centre industry
Teleperformance 800 Jobs at Enniskillen Contact Centre
Teleperformance have announced plans to create 800 jobs by 2018 at a new contact centre in…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer…
Infinity Drives Efficiency & New Business for Webhelp
Infinity drives insight, efficiency and new business gains for Webhelp UK Recognised as one of the…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report…
Ventrica provide bespoke service for McCarthy & Stone
Ventrica has secured an exclusive partnership with the UK’s leading retirement housebuilder, McCarthy and Stone The…
Zendesk Acquires the Company Behind BIME Analytics
Zendesk Acquires the Company Behind BIME Analytics – BIME to Serve as Foundation for Zendesk’s Growing…
Noble Systems Receives Frost & Sullivan Award
Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award – Customer contact technology provider again…
What Should you expect from a WFM Solution?
What Should you Expect From a WFM Solution? David Evans, Workforce Optimisation Consultant at Business Systems…
Staff Rewards Do you work for Scrooge?
Staff Rewards – Do you work for Scrooge? – Over half of staff have never received…
Centrica turns up the heat on Noise at Work
Centrica turns up the heat on Noise at Work; Energy giant Centrica boasts one of the…
Blog: Bells and Whistles in the Contact Centre
Bells and Whistles in the Contact Centre – At the recently held Customer Contact Expo it…
Interactive Intelligence Company of the Year!
Interactive Intelligence Named 2015 EMEA Company of the Year in Customer Contact by Frost & Sullivan…
Sitel announce 1,500 Career Opportunities
– Demand for Flexible Working Opportunities Driving Job Market in the UK – Global customer care…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Outsource Contact Centre Locator
Contact Centre Managed Services UK Ltd have launched an innovative new service to help clients find…
Customer Expectation Impacting Business Performance
Outsourcing experts, Global Remote Services, says latest 2015 UK CSAT Index confirms growing customer expectation is…