Evacuation can’t keep CalMac contact centre from carrying on. Even the threat of unexploded historic ordnance…
Category: – Industry News
Industry news from the UK contact centre industry
Digital Transformation in the contact centre workplace
Digital Transformation driving the need for digital workforce management solutions According to Back Office Workforce Optimisation…
Sabio Assist Police Contact Centre with their Enquiries
Sabio has secured a contract to deliver support for Greater Manchester Police Contact Centre advanced Workforce…
Sinclair Voicenet Launch Storage & Playback Solution
Sinclair Voicenet launches new long term storage and playback solution for historical audio recordings Sinclair Voicenet…
Jabra: Two-Thirds of Employees Just Don’t Care!
Jabra Blog: Two-Thirds of Employees Just Don’t Care! By Holger Reisinger An astonishing seven out of…
Why cold calling ought to be shown the door
A new generation of outbound sales – A new generation of outbound sales – Why cold…
Customer Service Workers Worst Paid in UK
Customer Service Workers Worst Paid in the UK; Resulting in Sector Professionals Heading North for Better…
What affect can QueueBuster have on contact centres?
What affect can QueueBuster have on your contact centre? £250,000 additional sales revenue Using patented intelligent…
Expolink Contact Centre announce Partnership Weird Fish
Expolink Contact Centre have announced an outsource Partnership with retailer Weird Fish. Expolink Europe, the Chippenham…
Betfred Announce Closure of Contact Centre
Bookmaker Betfred have announced the closure of their Wigan based contact centre with the loss of…
Teleperformance 800 Jobs at Enniskillen Contact Centre
Teleperformance have announced plans to create 800 jobs by 2018 at a new contact centre in…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer…
Infinity Drives Efficiency & New Business for Webhelp
Infinity drives insight, efficiency and new business gains for Webhelp UK Recognised as one of the…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report…
Ventrica provide bespoke service for McCarthy & Stone
Ventrica has secured an exclusive partnership with the UK’s leading retirement housebuilder, McCarthy and Stone The…
Zendesk Acquires the Company Behind BIME Analytics
Zendesk Acquires the Company Behind BIME Analytics – BIME to Serve as Foundation for Zendesk’s Growing…
Noble Systems Receives Frost & Sullivan Award
Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award – Customer contact technology provider again…
What Should you expect from a WFM Solution?
What Should you Expect From a WFM Solution? David Evans, Workforce Optimisation Consultant at Business Systems…
Staff Rewards Do you work for Scrooge?
Staff Rewards – Do you work for Scrooge? – Over half of staff have never received…