Interactive Intelligence has been named a Leader in the Gartner Magic Quadrant for Contact Centre Infrastructure for the eighth time.
“We give clients across the globe the contact centre tools they need to deliver superior customer service.
A passion for developing new products and solutions for seamless, intuitive customer experiences drives our on-going tech evolution. We believe we have been placed in the Leaders quadrant because of our tireless dedication to “building the best customer engagement solutions in the world.”
Dr. Donald E. Brown, Interactive Intelligence founder and CEO
Find out what it takes to be named a leader Click Here to Download the full report
Interactive Intelligence Group Inc. is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 150-plus pending patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It’s also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide.