Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…
Category: – Contact Centre News
News from the UK contact centre industry
Vitality Healthcare Improves Customer Journey with Noble
Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution Noble Systems,…
Facebook Messenger Conversations In A Contact Centre
Facebook Messenger Conversations In A Contact Centre – Live Demo As communications are ‘going digital’ the…
Teleopti Positioned In Gartner Magic Quadrant for Workforce Management
Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management Teleopti placed in the Magic…
Transfer CSAT Metrics to your Contact Centre Agents in Real-Time
How to Transfer CSAT Metrics to your Contact Centre Agents in Real-Time What the world’s most…
Dancing lion Appointed as UK providers for Snapshotz Online
Dancing lion training & consultancy appointed as UK providers for Snapshotz Online, CustomerServices Audit. Milton Keynes…
KURA Expansion with Outsource Contract Win From Scottish Power
Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with…
Webinar: How to transfer CSAT Metrics to your Agents
SJS Solutions Webinar – “How to transfer CSAT metrics to your contact centre agents in real-time”…
WorkRush: Working 9 to 5: What a Way to Earn a living!
Working 9 to 5: what a way to earn a living! eg solutions brings gamification to…
7am The new 8am and Saturday is Now a Weekday
7am is the new 8am and Saturday is now a weekday: Customer service predictions for the…
Need Help Complying with PCI DSS? The Cloud Has The Answer
Need help complying with PCI DSS? The cloud could have the answer. By Tom Harwood, co-founder…
The future of work is here ‘work from anywhere’
According to Magnus Geverts at Teleopti, a ‘work from anywhere’ environment supported by Workforce Management (WFM)…
Managing Change in the Contact Centre – dancing lion
Managing Change in the Contact Centre – In his series of articles Steve Shallabear, Managing Director…
Ways to Boost Agent Productivity in the Contact Centre
Five Ways to Boost Your Agent’s Productivity in the Contact Centre Contact centre agents are at…
Caring Homes Improves Enquiry Handling With Echo
Caring Homes improves enquiry handling and conversions with the help of Echo Caring Homes – a…
Why CRM Is Essential For Effective Contact Centre Engagement
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK…
Falkirk FC Renew Sponsorship Agreement with Webhelp
Falkirk FC is delighted to confirm its continued partnership with Webhelp UK as the company agrees…
Eckoh and K2C add Secure Payments over Live Chat
Eckoh and K2C add Secure Payments over Live Chat Eckoh becomes the World’s First Level 1…