For most UK organisations, the Net Promoter Score (NPS) remains the primary method of measuring customer…
Category: – Contact Centre News
News from the UK contact centre industry
NRG Changing Perceptions of Contact Centre Careers
NRG lead the way in changing perceptions of customer contact careers NRG is part of a…
Eckoh Apple Pay Phone Solution Shortlisted
Eckoh, the global provider of secure payment products and customer contact solutions, has been shortlisted for…
Parker Software Celebrates 15th Birthday
After incorporating on September 4, 2002, Parker Software is now celebrating its fifteenth year in business.…
Successful Contact Centre Managers Watch TV Screens!
The only way a good Contact Centre Manager can get value from TV screens in their…
You Need to Streamline your Contact Centre Tech
For any contact centre, balancing exceptional customer service, high levels of customer engagement and efficiency it…
The Key to a Successful PCI DSS project
The Keys to a successful PCI DSS project as revelaed by Colin Westlake Managaing Director at…
The Future of the Contact Centre – The role of Agents
The Future of the Contact Centre – The Transitioning Role of Agents to Knowledge Experts Technology…
Ten Reasons to Buy a Predictive Dialler – a Business Guide
“Ten Reasons to Buy a Predictive Dialler” – a Business Guide by Niels Richthof, senior solutions…
Discover Aspect Verify at their Innovation Days
Discover Aspect Verify at our Innovation Days. Hear from the GSMA about international initiatives to…
Service Level: Avoid losing it and Deliver Performance
Teleopti – Webinar – Service Level: How to avoid losing it and deliver solid performances Thursday…
How RAC Automate Emergency Callouts and Reduce Costs
Case Study: How Content Guru Helped the RAC to Automate Emergency Breakdown Callouts and Reduce Costs…
Is Customer Service the New Sales and Marketing?
Is customer service the new sales and marketing asks Enda Kenneally, VP of business development, West’s…
Ways Real-Time Data Improves Customer Service
Ways Real-Time Data Improves Customer Service By Scott Parker- Sequina Instant access and 360-degree views of…
Ventrica Shortlisted in Prestigious ECCCSA Awards
Ventrica is shortlisted four times in the prestigious European Contact Centre and Customer Service Awards 2017…
Customer Engagement More Important Than Increasing Profit
Customer engagement is more important than increasing profit and business growth, says the C-suite New research…
Aspect Verify Innovation Day – Gaming & Betting
Aspect Verify Innovation Day – Gaming & Betting – Thursday 28th September 2017 Why attend?…
Aspect Verify Innovation Day – Pharmacies
Aspect Verify Innovation Day – Pharmacies – Tuesday 26th September 2017 Why attend? Regulations are changing,…
Aspect Verify Innovation Day – Finance & Insurance
Aspect Verify Innovation Day – Finance & Insurance – Wednesday 27th September Why attend? Hear from…