Over 1,700 Lloyds Banking Group colleagues at contact centres across the UK will be showing their…
Category: – Industry News
Industry news from the UK contact centre industry
Webhelp Scoop Customer Experience Provider Award
Webhelp Named Customer experience Provider of the Year at Global Sourcing Association Awards 2016 Leading global…
The Next Steps for Cloud – Where Do We Go From Here?
The next steps for cloud – where do we go from here? – Stephen Ball Europe…
Inspired Outsourcing Continue to Reduce Unemployment
Staff at a North-East contact centre Inspired Outsourcing were on hand to inspire a group of…
Shop Direct WhatsApp Platform for Customer Service
Shop Direct becomes first UK-based retailer to launch WhatsApp-style conversational user interface platform for customer service…
Auxillis shortlisted for North East Contact Centre Awards
Auxillis shortlisted for two North East Contact Centre Awards The North East Contact Centre awards now…
A Day in the Life of A Contact Centre with WFM
Welcome to our world! – Through the eyes of a typical contact centre, Ben Willmott at…
Maintel Helps Derby City Council bring Contact Centre In-House
Maintel helps Derby City Council bring its contact centre support back in-house – Firm wins two…
The Most Annoying Customer Service Phrases
Customers can become easily frustrated when dealing with customer service (CS) agents, especially if they’ve become…
Webhelp Recruit 170 Staff at Dearne Valley Contact Centre
Webhelp Recruit 170 Staff at Dearne Valley Contact Centre Leading global customer experience and business process…
Motivating Contact Centre Staff Keep Your Staff Performing
Motivating contact centre staff – how to keep your staff members performing Motivating employees in a…
AA Ireland selects Sabio to Manage IT Infrastructure
AA Ireland selects Sabio to manage major IT infrastructure investment Best practice customer contact solution, based…
Data Breaches One Thing Lack of communication Is Another
Data breaches are one thing, lack of basic communications is another, says Aspect Software Regular customer…
Interactive Intelligence Positioned Strong Performer for Workforce Optimisation
Interactive Intelligence Positioned as a Strong Performer for Workforce Optimisation Solutions by Independent Research Firm Interactive…
Aspect Software Appoint for Digital Identity Division
Aspect Software appoints at senior leadership level to drive growth of digital identity division Aspect Software,…
Spark Response Secures Contract with Weight Watchers
Spark Response secures contract with Weight Watchers which sees UK customer service operations re-shored to Gateshead…
Aviva Create New Galway Contact Centre Jobs
Aviva, the general insurance company, has announced the creation of 50 new contact centre agent positions…
easyJet Create 37 Jobs at Webhelp Contact Centre
easyJet, Europe’s leading airline has created 37 new jobs at leading global customer experience and business…