How Does Your Contact Centre Quality Programme Compare to the Competition? Lauren Maschio, Product Marketing Portfolio…
Category: – Contact Centre News
News from the UK contact centre industry
Sabio Extends Customer Experience Capability with Acquisition
Sabio Group extends European customer experience capability with acquisition of Team vision – Addition of Team…
Cirrus and TelXL announce merger and massive growth plans
Market leading cloud Contact Centre specialist and intelligent voice network solutions provider combine to accelerate growth…
Chesterfield Hospital Improves Appointment System for Patients
Chesterfield Royal Hospital improves appointment system for patients – Providing one place to go to confirm,…
White Paper: Customer Service Performance Checklist
White Paper: Customer Service Performance Checklist Have you fallen into some bad habits when it comes…
Female Recruiters recognised in UK’s Top 50 CX Stars
Female recruiters recognised in UK’s top 50 CX Stars amongst industry leaders. Douglas Jackson, a specialist…
Paymentsense To Open Bristol Based Contact Centre
Paymentsense have announced the opening of a new contact centre in Bristol city centre and are…
Talkdesk Leader in G2 Crowd Winter 2020 Report
Talkdesk named a Leader in G2 Crowd Winter 2020 Report with Highest Satisfaction Scores and User…
Rostrvm Solutions Become Part of IMImobile
The combined business is now uniquely positioned to target the rapidly growing Contact Centre-as-a-Service (CCaaS) and…
Eckoh join Five9 Marketplace as Secure Payments Provider
Eckoh joins the Five9 App Marketplace as the first Secure Payments provider Five9’s customers set to…
NICE 2020 Contact Centre Webinar Dates Announced
How to Modernise Your Business with Purpose-Built Analytics for EX and CX Thursday, January 23, 2020 …
SVL Announce Partnership with Inspire Customer Contact Partnership
SVL announces partnership with Inspire Customer Contact Partnership to improve customer contact operations. SVL is pleased…
2020: Simple and smart, your best year ever for WFM
As the new decade starts, Dave Hoekstra predicts an exciting road ahead for Workforce Management in…
NICE inContact and Zendesk Partner On CXone
NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading…
40% of contact centre agents look for new job in January
Nearly 40% of customer service employees to look for a new job in January New research…
Dialogic’s software business expands Enghouse’s product portfolio
Enghouse Systems Limited announced today it has acquired Dialogic Group Inc. for a purchase price of…
Busy Christmas & New Year at West Yorkshire Police Force contact centre
Busy Christmas and New Year Call Handling Period for the West Yorkshire Police Force’s contact centre…
Webhelp Announce 120 Jobs at Lambert Contact Centre
Webhelp is Growing in Larbert as Award-Winning Sky Mobile Team Adds 120 New Permanent Roles Helping…
Met Police The 999 Hoax Calls That Waste Time
The Met Police have released audio footage of 999 calls made to their control contact centre…