Major Peterlee employer, Auxillis, selects greenbean by NRG as exclusive contact centre recruitment partner Accident management…
Category: – Industry News
Industry news from the UK contact centre industry
CallMiner & Morae Global Partner on Conversational Behavioral Analytics
CallMiner and Morae Global Announce Partnership to Deliver Conversational Behavioral Analytics for Financial Services Risk Mitigation…
6 Steps to Card Payment Security in Contact Centres
Syntec’s patented CardEasy system lets your customers enter their card numbers using the touchtone keypad of…
Ago Outsourcing Jobs at Manchester Contact Centre
Ago Outsourcing, who are opening a 350 seat+ contact centre in Stratford, Manchester April 2019, are…
Companies Struggle to Meet Customer Expectations
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report…
Bertelsmann & Saham Launch CX Business ‘Majorel’
Bertelsmann and Saham’s customer experience business, “Majorel”, launched; bold statement of intent on future growth –…
Clarabridge Record Growth in the Contact Centre
Clarabridge Closes 2018 With Record Growth in the Contact Centre Award-winning Customer Experience Management Company Cites…
Top UK Organisations for Customer Service Revealed
Top UK Organisations for Customer Service Revealed in UK’s Most Comprehensive Mystery Shopper Programme Northern Powergrid,…
Traditional Channels Becoming a last resort for Consumers
Traditional communications channels are becoming a last resort for consumers, says Aspect Software Organisations that adapt…
Noetica Shortlisted for Blending Human & AI Award
Noetica Shortlisted for 2019 UK National Innovation Award for Blending Human and Artificial Intelligence Noetica –…
UC EXPO – 15-16 May 2019 – London – Register Now!
UC EXPO is the largest Unified Communications and Collaboration event in Europe. The two-day event encompasses…
Inner Circle Guide AI & Chatbots in Contact Centres
The Inner Circle Guide to AI, Chatbots & Machine Learning in the contact centre “The Inner…
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical…
Market Report: Contact Centres and the Use of AI
Contact Babel has published its latest report entitled, “The Inner Circle Guide to AI, Chatbots and…
1 Week to Enter National Contact Centre Awards
1 Week Left to Enter UK National Contact Centre Awards 2019 – Nominate individuals, teams, and…
Enghouse Systems Acquires ProOpti AB
Acquisition of ProOpti AB expands Enghouse Interactive contact centre product portfolio Enghouse Systems Limited have announced…
WFM Supports Engagement at OTTO Contact Centres
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…