Secure card payment in contact centres using automatic speech recognition (ASR) Dany Cresswell of Cardeasy explains…
Category: Editorial Category
How To Drive Strategic Growth Through Contact Centres
Why and how to drive strategic growth through the contact centre – Download the Playbook from…
Contact Centre eBook: Customer Experience Predictions
Contact Centre eBook: Customer Experience Predictions Ready, set, 2022. Future-proof your CX now and ensure success…
Get Customer Service Right in 5 Mins or I’ll Switch
The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a…
The Future of the Contact Centre is Right Here Right Now
The Future of Contact Centres is right Here, Right Now How is the future of contact…
Customer Experience Innovation Set For Exponential Growth
Customer experience innovation set to undergo exponential growth in contact centres over the next decade, research…
NICE CXone Gets Top Honours for Contact Centre Platforms
NICE CXone Gets Top Honours for Contact Centre Platforms in Metrigy Research NICE’s end-to-end integrated contact…
The 2022 UK Contact Centre Decision-Makers’ Guide
The 2022 UK Contact Centre Decision-Makers’ Guide – Download the report for free from Enghouse ”…
Contact Centre Trends: The Current State of Play
Contact Centre Trends: The Current State & 6 Key Forces at Play – Medallia discusses It’s…
NICE Launches NTR-X Compliance Recording & Capture for Zoom
NICE Launches NTR-X Compliance Recording and Capture for Zoom for contact centres As firms accelerate their…
How to Improve CX Experience & Employee Engagement
How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands Each year we’re…
Four Employee Retention Strategies for Contact Centres
Four Employee Retention Strategies for Contact Centres – Millions of employees were forced to work from…
NICE Accelerates Self-Service Success with CXOne Spring Update
NICE Accelerates Self-Service Success with the Launch of Innovative AI-Powered Capabilities in its CXone Spring 2022…
Arvato Secure Contact Centre Contract Extension
Arvato Secure Contact Centre Contract Extension with Premium Automotive Group Arvato CRM Solutions has secured a…
Puzzel Launch Dashboard & Real-time Reporting
Introducing Puzzel’s Dashboard & Real-time Reporting Puzzel Dashboard – a new way to monitor your contact…
With the SCA Deadline Looming – What Happens Next?
With the SCA Deadline Looming – What Happens Next? Rob Crutchington, Director of Encoded, discussing the…
How Can Contact Centres Avoid Employee Burnout?
How can contact centres avoid employee burnout? Brian Atkinson, General Manager, and Vice President EMEA at…
Is it the End of Cold Calling from Contact Centres?
Is it the end of the cold call? – PPI claims, home insulation, car accidents that…
Consumers’ Changing Attitudes to Phone Payments
Consumers’ changing attitudes to telephone payments in a post-pandemic world – Danny Creswell of CardEasy explores…