Air Europa chooses PCI Pal to enhance Contact Centre payment processes – PCI Pal has implemented…
Category: Editorial Category
Sytel Extends Contact Centre as a Service with Softdial Cloud
Sytel has announced the expanded availability of Softdial Cloud™, its Contact Centre as a Service (CCaaS)…
Sheffield Contact Centre CC33 Make Key Senior Appointment
Leading South Yorkshire contact centre CC33 have announced the appointment of Tim Moody as Head of…
NICE Drives Patient Care for Health Authority
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK, NHS…
New Recruits Join Greater Manchester Police Contact Centre
64 new recruits join Greater Manchester Police Force Contact Centre as most improved force continues improvement…
PCI Pal’s ‘Keep Calm and Simplify’ podcast discusses PCI DSS 4.0
PCI Pal has launched a new podcast on its ‘Secure Payments’ channel that covers the intricacies…
Content Guru Commits to Developing New Talent to Support Global Expansion
Leading technology firm, Content Guru, part of Redwood Technologies Group, remains committed to investing in graduate…
Puzzel Certification of Microsoft Teams for Contact Centres
Puzzel announces certification of its Contact Centre solution for Microsoft Teams Puzzel cloud solution enables organisations…
Six Reasons to take another look at IVR in your Contact Centre
Six reasons to take another look at IVR in your contact centre – Rob Crutchington at…
42% of Consumers Have Had It With Hanging on Hold
42% of consumers have had it with hanging on hold – Social poll reveals long hold…
Jabra Evolve2 True Wireless Earbuds for Hybrid & Remote Working
Jabra unveils professional, pocketable true wireless earbuds engineered for hybrid and remote working – Evolve2 Buds…
ChatLingual & HGS New Partnership to Pioneer Multilingual CX
ChatLingual and HGS Announce New Partnership to Pioneer Multilingual CX Multilingual messaging provider ChatLingual is thrilled…
NICE Launches FluenCX, a New Approach to Deliver Digital-First CX
NICE Launches FluenCX, a Revolutionary Approach to Deliver Digital-First Customer Experience in the contact centre FluenCX…
Content Guru Wins Tech Co. of the Year Award
Content Guru Wins Thames Valley Tech Company of the Year 2022 Award Content Guru, leading cloud…
Football Legend John Barnes coming to CC33’s Cash for Kids Fundraiser
Football legend John Barnes coming to Sheffield for CC33’s Contact Centre Cash for Kids fundraiser Football…
Ocado Retail selects Centrical to Enhance Contact Centre
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the…
Somerset County Council Customer Services Award
Somerset County Council Customer Services team named best in the South West Somerset County Council’s Contact…