Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
Category: Editorial Category
Blog: You don’t know how centres are until you have to use them
Whilst every contact centre would claim that they are world beating and have the best technology…
TeleTech Recruiting 140 Contact Centre Staff
TeleTech Holdings have announced the company is looking for dynamic customer experience representatives to fill 140…
Webhelp UK team scale Ben Nevis in charity climb for Cancer Research
A team of local customer experience advisors, from Webhelp UK, has taken on Britain’s highest mountain…
Salesforce: Exceptional Customer Service Starts Right Here
The customer service landscape has changed dramatically in recent years with the increase in customers connecting…
Rant and Rave assist The West Brom continue customer engagement ‘Raveolution
Rant and Rave assist The West Brom continue their customer engagement ‘Raveolution’ by inviting members to…
Jabra extends commitment to contact centre industry with an upgraded product
Jabra extends its commitment to the contact centre industry with an upgraded product – Jabra upgrade…
TUI increase Swansea Workforce with 15 Contact Centre Jobs
TUI have announced that they will increase Swansea Workforce with 15 Contact Centre Jobs over the…
DXI Extends Footprint in Contact Centre Market
DXI Extends Footprint in Contact Centre Market with Recent Acquisition By Market Leader 8×8 DXI, a…
NICE Solution Tackles Customer Grievances Head On
Got a Complaint? New NICE Solution Tackles Customer Grievances Head-on to Create Perfect Experiences – By…
Enghouse Interactive – Skype for Business
Over 250 and Counting – Enghouse Interactive Deploying Six Customer Contact Centre Solutions on Skype for…
Echo Managed Services joins Institute of Customer Service
Echo Managed Services joins Institute of Customer Service – Part of ongoing drive to deliver best…
Sitel & Equality and Advisory Support Services Award
Sitel and the Equality and Advisory Support Services (EASS) win a Silver Multi-Channel Customer Service award…
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards
Ventrica wins ‘Silver’ at European Contact Centre & Customer Service Awards for ‘Best Outsourcing Partnership’ with…
Aspect Software and Edwardian Group London Celebrate Award Success
Aspect Software and Edwardian Group London Celebrate Award Success – Project to transform customer service recognised by…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service…
Vodafone New Jobs at UK Contact Centres
Vodafone, the telecoms and broadband provider, are to create 400 new contact centre based jobs following…