Azzurri’s latest enhancements to Callmedia

Interaction History and new user interface included within a raft of major improvements Azzurri shifts to…

Aspect introduces ZipWire – Cloud based SaaS Patform

Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now…

Maximising the Benefits of Workforce Management Software

Workforce management software is a powerful tool when it comes to… well, managing your workforce. That…

Mpathy Plus help whg to beat household names in Customer Experience Audit

Customer Service and Contact Centre Experts Mpathy Plus have recently helped housing provider whg to achieve…

Sabio signs Non-Executive Chairman Lee Shorten

Former Avaya Managing Director Lee Shorten joins board of independent customer contact technology specialist Sabio, the…

CallNorthWest Awards Ceremony!

CallNorthWest hosted a sparkling ‘New York Nights’ themed Gala Dinner for this year’s North West Contact…

Ultra Commications appoint Justin Hamilton-Martin as CEO

Ultra Communications Ltd have announced the appointment of Justin Hamilton-Martin as Chief Executive Officer. The board…

CCMA announce expansion of BSc in Customer Contact Planning and Management

Undergraduate Qualification to Drive Standards of Professionalism and Career Adoption in UK Contact Centres The Call…

the many ‘wow’ factors of the contact centre industry

In todays competitive marketplace every company strives to have the best product, the best service or…

Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line

  Jabra have announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is…

Azzurri research shows that mobile workers become more productive workers

71% of businesses believe there are still greater productivity gains to be had from mobile services…

Voice Group Sheffield Contact Centre do their bit for charity

Voice Group Contact Centre Staff raised more than £1,000 in one day for Sheffield city charity…

Widespread dissatisfaction with standard and consistency at UK contact centres

82% of consumers say dealing with contact centres is an unnecessary stress Research by Damovo UK…

Homeworkers opting for Group Conference Calls

In the modern day world of home working or ‘telecommuting’, more companies are opting for a…

Pay and Conditions in Contact Centres 2014/15 Report

IDS Pay and Conditions in Call and Contact Centres 2014/15 Report provides a detailed picture of…

JD Williams to outsource Contact Centre to Serco

JD Williams to outsource Manchester Contact Centre to Serco – Local jobs protected and will remain…

Webhelp thrill-seekers raise £3,600 with charity skydive

A daring team from Falkirk Outsourcer Webhelp UK have taken on a skydive to raise money…

Webhelp recognised as Major Contender in Everest Group’s Contact Centre Outsourcing Report

Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the…

Severn Trent Water taps into new technology to help customers

Severn Trent Water was established 1974 as a regional, state-owned water authority. Based in Coventry, the…

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