53% of line managers are not trained to manage inter-office conflicts – here’s why this needs…
Category: Editorial Category
NICE Interactions: Carl Jorgensen, Head of Planning from Metro Bank
NICE Interactions 6th June IET Savoy Place, London Metro Bank had a requirement for a workforce…
Startup Overheads For Contact Centres in 2017?
What Are The Startup Overheads For Call Centre Business in 2017? A contact centre could be…
The Rise Of The Multi-Skilled Contact Centre Agent
The rise of the multi-skilled agent – Thomas Rødseth at Puzzel (formerly Intelecom), advocates taking a…
Human Needs That Drive Employee Engagement
The 3 human needs that drive employee engagement – Stephen Pace of SJS Slutions According to…
2017 Best Contact Centre Practices – May 2017
2017 Best Contact Centre Practices in Europe, Middle East and Africa – London 22nd -26th May…
How to Spot Fake Contact Centre Scams
How to Spot Fake Contact Centre Scams In late 2016, the Department of Justice brought grand…
Renault and Arvato Expand Award-Winning Partnership
Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new…
Five Top Tips for a Successful Self-Service Strategy
When it comes to reaping the full benefits of self-service, it is about planning and a…
AI Isn’t For The Future – It’s Here Today
AI isn’t for the future – it’s here today and already transforming customer engagement Customer contact…
EE Recruiting 800 Contact Centre Agents Across UK
– New recruits will support EE’s ambitions to provide customers with the best service in the…
Injixo – How To Successfully Acheive Service Level
Download now, FREE eBook Offer How to successfully achieve Service Level 42 point checklist for call…
AI will dominate banking says Aspect Software
AI will dominate banking and less interaction will create a more human experience, says Aspect Software…
Contact Centre Issues That Need Talking About
Contact centre technology expert John Duffy looks at the challenges that plague call centre managers today…
Jabra Announces First Cashbacks Promotion of 2017
Jabra Announces first Cashbacks promotion of 2017 – Offers on professional headsets to provide UK and…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at…
Cold Calling: Warming Cold Calls into Hot Prospects
Cold Calls: No one will be surprised if thought of cold calling makes you wince. The…
Queues and the Rule of Six = NO Frustrated Callers
Queues and the Rule of Six – Lee Mansell of TeleWare looks at the very British…
Engage Staff at Each Stage of the Employee Lifecycle
How to Engage Staff at Each Stage of the Employee Lifecycle – Una Lawlor is Content…