The technology company Atea has signed two new agreements with cloud-based contact centre provider Puzzel. Atea…
Category: Editorial Category
AI and Robots Hold Key to Transform Customer Service
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See…
Noble Conversations Analytics Receives Contact Centre Award
Noble Conversations Analytics Receives the 2019 CUSTOMER Contact Centre Technology Award Noble Systems, a global leader…
AI: Friend or Foe for your Contact Centre Agents?
Artificial Intelligence: friend or foe? 7 Ways to turn your agents into superheroes From contact centres…
Poor Data Security have Serious Consequences
Global research shows poor data security practices have serious consequences for businesses worldwide PCI Pal research…
Consumers of All Ages Want Responsive Customer Service
New YouGov Research Shows Consumers of All Ages Want Responsive Customer Service and Data Security from…
Puzzel Marketplace launches at Get Connected 2019
New global partner eco-system allows Puzzel users to take advantage of connected cloud applications to enhance…
What Contact Centres are using to Elevate Online CX
How Contact Centres are using Voice, Video and Cobrowse to Elevate Online Customer Experience The typical…
Emerald Set To Create 200 Jobs at Waterford Contact Centre
Emerald Contact Centre, the customer care and sales support provider for a range of global financial,…
4net Technologies Scoop Growth Excellence Award
4net Technologies scoop growth excellence award – Judges impressed by Manchester firm’s landmark contract wins and…
TTEC Announce Series of Customer Experience Events
Contact Centre Events: A TTEC Thought Leadership Series – The CX Tipping Point Featuring Forrester Principal…
Top 7 questions IT professionals ask about WFM
Top 7 questions IT professionals ask about WFM – IT professionals are easy to please so…
Utilities Customer Satisfaction Firmly On Hold in 2019
New Report from TTi Research Reveals Utilities Customer Satisfaction is firmly ‘On Hold’ in 2019 –…
Flexible Working – How Contact Centres Can Benefit
The Onward March to Flexible Working – How Contact Centres Can Benefit by Jeremy Payne, VP…
Agents Prepare To Work In Automated Contact Centres
Contact Centre Agents Prepare To Work In Automated Contact Centre Of The Future Almost two thirds…
Solving the Puzzle of the Call Recording Maze
Solving the Puzzle of the Call Recording Maze Richard Mill from Business Systems looks at how…
Weekendesk Reserves Talkdesk for Cloud Contact Centre Solutions
Talkdesk to improve customer experience for Weekendesk by boosting contact centre efficiency through seamless Salesforce integration,…
Halfords Partner with 8×8 for Superior Customer Service
VHalfords Partners with 8×8 to Deliver Superior Customer Service – Leading British Retailer Selects 8×8 X…
Get Connected – Welcome to the Hybrid Workforce
Get Connected 2019 – Welcome to the Hybrid Workforce – Humans and Technology working together Welcome…