PCI DSS version 4 release coincides with Eckoh’s compliance anniversary Eckoh marks a decade of PCI…
Category: Editorial Category
Empowering Your Staff with Workforce Management
Empowering Your Staff with Workforce Management – Business Systems UK’s Will Davenport explains why contact centres…
Robotic Staff is Tainting Customer Satisfaction
Robotic Staff Service is Tainting Customer Satisfaction for UK Businesses – 91% of people say that…
Content Guru Leader in Gartner Magic Quadrant
Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant…
EvaluAgent Webinar: The Art of Customer Recovery
Webinar: The Art of Customer Recovery: What is it and why should we all be doing…
Foehn Gives Public Sector Access to Cloud Solutions
Foehn’s listing on ‘Network Services 2’ gives public sector access to complete cloud communications solutions With…
Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water…
Free Download – CX Decision Makers Guide 2019-2020
Create exceptional customer experiences and set yourself apart from your competition What do my customers want?…
High Interest in Adopting AI Across the Contact Centre
Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals…
TTEC Wins at Contact Centre Network Northern Ireland
TTEC Europe Wins Business Improvement Strategy Award at the 2019 Contact Centre Network Northern Ireland (CCNNI)…
How To Create a CX Strategy That Actually Delivers
Customer experience is top of mind for companies large and small but nonetheless businesses and contact…
Puzzel taps into the power of AI to launch Agent Assist
Puzzel taps into the power of Artificial Intelligence to launch Agent Assist Latest release supports a…
eGain Reimagines Omnichannel Customer Engagement
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Contact Centre Agents, and Full-Spectrum Analytics eGain…
Noble Systems Issued 200th Patent for Contact Centre Tech
Noble Systems Issued 200th Patent for Contact Centre Technology Noble Systems Corporation, a global leader in…
Use of Profanity by Customers in Contact Centres Rising
Use of Profanity by Customers in the Contact Centre is On the Rise and That’s Bad…
The Changing Landscape of CX in Contact Centres
The changing landscape of customer experience in contact centres and why brands are still getting complaint…
VeriCall Partner Gala to Support Contact Centre Payments
VeriCall Partner Gala Technology to support secure Omni-Channel Contact Centre Payments. Outsourced contact centre specialists, VeriCall…
NICE Performance Management with AI-Based Analytics
NICE Revolutionises Performance Management with AI-Based Analytics Cutting-edge capabilities empower managers with insights on performance improvement…
PCI Pal Partners with 8×8 Secure Payments for Contact Centres
PCI Pal Builds on UK Partnership with 8×8 to Offer Secure Payment Services for Contact Centres…