Contact Centre Event: WFO User Group | Level Up 2020

Join us at The Genting Hotel, Birmingham, Wednesday 25th March 2020

Aspect WFO User Group | Level Up 2020

We’re looking forward to showing you the highlights from the most recent releases in Aspect® Workforce Management™. Additionally, you’ll hear from industry experts, take a deep dive into actual customer experiences and participate in networking opportunities with industry peers.

Highlights

We’ve lined up some exciting announcements and sessions, including:

– End-to-end planning session from industry experts from Select Planning
– A case study from a customer who has been through a recent upgrade/deployment of Aspect WFM
– An interactive workshop to talk with industry peers and discuss hot industry topics
– An exclusive sneak preview of the WFM product roadmap delivered by Aspect Product Management

To view the Agenda for the day event Click Here

Presenters:

Dave Vernon – Senior Solutions Consultant, Aspect

Dave is an award-winning, industry recognised expert with 20+ years experience in contact centre planning management. Having been at the forefront of driving best practice in contact centre planning during his 9 years as Head of Membership at The Forum developing formal degree qualifications programs, judging awards and writing industry articles all with the aim of professionalising the contact centre planning industry, Dave now utilises these skills and passion at Aspect Software as a Senior Solutions Consultant.

Keith Stapleton – Co-founder and Director, Select Planning Ltd

Currently consulting within, led and worked with in resource planning for over 17 years.

Keith’s expertise has been built through his end to end planning work across a wide sector of organisations including retail, emergency services, utilities, insurance, sales, customer service and claims in both public and private sectors.

Adrian Hawes – Co-founder and Director, Select Planning Ltd

A consistent champion for best practice, Adrian has over 20 years of experience in leading and working with organisations across all industry sectors to transform their customer service, employee experience and bottom line results through exceptional end to end resource planning, business intelligence and performance management.