Aspect WFO User Group | Level Up 2020 | Agenda

Contact Centre Event: Aspect WFO User Group | Level Up 2020
The Genting Hotel, Birmingham, Wednesday 25th March 2020, for our WFO User Group | Level Up 2020

Agenda
09.00 – 10.00

Registration – Breakfast & Networking

10.00 – 10.30

Introductions & Aspect Update 2020
We’ll share what’s new in the latest version of Aspect® Workforce Optimization® and exciting new developments in our cloud strategy.

10.30 – 11.00

Certification & Education
Aspect’s Education portal and certification program have been refreshed. Here is your opportunity to better understand the comprehensive access to development programs for you and your team.

11.00 – 12.00

Industry Experts – End to End Planning: Hosted by the experts from Select Planning, this session offers the chance to hear from two planning consultants with a combined experience of over 40 years in the industry. They’ll share their thoughts around expanding planning principles across all facets of the enterprise and the tools and skills needed to make this happen.

12.00 – 12.45

Customer Case Study: Hear from a customer who has been through a recent upgrade/deployment of Aspect WFM and the learnings they have taken from this, as well as their key items to share with their planning peers.

12.45 – 13.30 Lunch
13.30 – 14.30

Interactive Workshop: A chance to discuss with fellow users from different organisations the topic of end-to-end planning as well as hot topics we face in the planning arena.

14.30 – 15.00

Aspect Product Management Update: Access to a sneak preview from Aspect Product Management on what is coming in future versions of Aspect WFM and what this extra capability this could bring to your company.

15.00 – 15.30

Summary: Playback of the topics from the day picking out the key topics and takeaways for you and your organisation from the day.

15.30 Event Finish

To register for this event, and for additional information Click Here

For additional information on Aspect visit their Website or view their Company Profile