Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a talent shortage. So how do you improve productivity and performance in the era of hybrid work?
The answer is innovation. Next-gen technology and best-in-class strategies are allowing organisations to more effectively hire, develop, and retain top agents. This masterclass will provide actionable steps for your contact centre to:
• Control costs by reducing agent turnover
• Improve CSAT with AI-driven performance insights and personalised coaching
• Increase operational efficiency by optimising agent utilisation and boosting productivity
After this session you will have the tools to build your business case for agent experience investments, and get a preview of how cutting-edge software drives leading contact centres with artificial intelligence and powerful automations.
Spaces are limited to ensure participants get the maximum benefit from this masterclass. Reserve your seat today.
Date: Thursday 28th June 2022
Time: 10am BST
For additional information or to register Click Here
Talkdesk® is a global cloud contact centre leader for customer-obsessed companies. Our automation-first customer experience solutions optimise our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.
For additional information on Talkdesk view their Company Profile