Does your Contact Centre Measure Against the Competition?
How Does your Contact Centre Measure Against the Competition? How does your contact centre compare to your competitors? Are your…
Talkdesk
Contact Centre Events: Talkdesk CX Tour London
Talkdesk CX Tour Register today to join Talkdesk to hear from industry thought leaders and learn how you can take…
Mitel & Talkdesk Cloud Contact Centre Solution
Mitel and Talkdesk partner for enterprise cloud contact centre solution Strategic partnership launches with Mitel MiCloud Connect CX so organisations…
Talkdesk Amplifies Innovation for Enterprise Contact Centres
Talkdesk Amplifies Experience Innovation for Enterprise Contact Centres Talkdesk Winter 19 release empowers enterprise contact centres to provide a personalised,…
Machines Are Great, Contact Centre Agents Are Better
Machines Are Great But Contact Centre Agents Are Better suggests Patrick Russell, Product Innovation Marketing Manager at Talkdesk. The promised…
How Can Contact Centres Improve First Contact Resolution?
According to a recent survey by Talkdesk, First Contact Resolution is the most important metric by which managers assess the…