SD Worx Chooses Talkdesk Contact Centre Solution
SD Worx Chooses Talkdesk Contact Centre Solution – Leading European HR services provider puts people at the heart of contact…
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CX Leaders Plan Increase Investment in Contact Centre AI
79% of CX Leaders Plan to Increase Investment in Contact Centre AI and Automation Global Talkdesk Research report shows value…
European Contact Centre as a Service (CCaaS) Market 2021
Frost & Sullivan Frost Radar: European Contact Centre as a Service (CCaaS) Market, 2021 DOWNLOAD REPORT In 2020, contact centre…
Contact Centre Best Practices: Designing Customer Conversations
According to Gartner, a high percentage of businesses will have abandoned their chatbots and virtual agent applications within a few…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a talent shortage. So how…
RSR Presents — Driving growth through great service: The lost art
It’s no question that retail leaders believe customer experience (CX) is important, but many are not thinking about…
Talkdesk Webinar: Contact Centre Masterclass
Contact centres today are facing unprecedented levels of turnover, combined with low agent engagement and a talent shortage. So how…
The Inner Circle Guide to Customer Interaction Analytics
The Inner Circle Guide to Customer Interaction Analytics Drive AI-powered interaction analytics and unlock powerful business insights. Customer interaction analytics…
How Contact Centres Transform Customer Experience with AI
Smarter CX: How contact centres are transforming customer experience with AI Effortless CX is the new paradigm and it all…
Customer Loyalty. Where Does the Contact Centre Agent fit in?
Developing a successful Customer Loyalty Strategy. Where Does the Contact Centre Agent fit in? Nowadays, especially among younger demographics, long-term…
LifeSearch Chooses Talkdesk Contact Centre Solution
LifeSearch Chooses Talkdesk Contact Centre Solution – Talkdesk to help UK’s leading life insurance advice firm transform contact centre operations…
Greg Rowe Contact Centre Solution Keeps Payments Flowing
Greg Rowe’s contact centre solution keeps customer communications and payments flowing with technology from Talkdesk and PCI Pal Global kitchen…
Talkdesk Mobile App the Smart Way for Contact Centres CX
New Talkdesk Mobile Apps Give Contact Centres a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go…
Contact Centre Masterclass: Maximise ROI with AI
AI has made its way into many different sectors in the workforce, but you may be considering how…
Building Foundations for Connected & Contextual Retail Experiences
Building the foundations for connected & contextual retail experiences Join Talkdesk for a fireside-style conversation with advisor and customer experience…
Talkdesk Named Leaders in Magic Quadrant for CCaaS
Talkdesk again named a Leader in the 2021 Gartner® Magic Quadrant™ for CCaaS. (contact Centre as a Service) We believe…
How To Drive Strategic Growth Through Contact Centres
Why and how to drive strategic growth through the contact centre – Download the Playbook from talkDesk This playbook will…
Contact Centre eBook: Customer Experience Predictions
Contact Centre eBook: Customer Experience Predictions Ready, set, 2022. Future-proof your CX now and ensure success in 2022. As the…
Wealthify Creates Richer Customer Interactions
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution Award-winning UK online investment service leverages advanced call capabilities and…