PCI Pal To Provide Payments for Talkdesk Customers
PCI Pal Provides Secure, Compliant Payments for Talkdesk Global contact centre Customers Joint Talkdesk and PCI Pal customer relationships expand…
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The Role of Customer Service in Driving Consumer Loyalty
Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support Organisations have emerging opportunities…
Future of Workforce Engagement in Contact Centres
The future of workforce engagement in the contact centre – Download the Talkdesk Report NOW! This year, as employers and…
AI and the Next Generation Contact Centre
Retailers recognize the importance of CX in driving business growth, but many struggle with handling variability in customer support needs.…
Talkdesk Unveils CX Strategy Value Framework
Talkdesk Unveils Customer Experience (CX) Strategy Value Framework New Talkdesk methodology helps organizations pinpoint the most critical CX strategies for…
Talkdesk Named a Leader for Intelligent Contact Centres
Talkdesk Named a Leader in the Aragon Research GlobeTM for Intelligent Contact Centres, 2021 Talkdesk have announced it has been…
Talkdesk for Service Cloud Voice Available on AppExchange
Talkdesk Announces Talkdesk for Service Cloud Voice on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace Talkdesk customers can now…
Talkdesk Ranked #1 in G2 Reports Most of any CCaaS Provider
Talkdesk Ranked #1 in 16 G2 Summer Reports, Most of any CCaaS Provider Peer review site trusted by more than…
Customer Experience and why it Matters in your Contact Centre
What is customer experience and why it matters in your contact centre – A positive customer experience is vital to…
Talkdesk Joins Epic App Orchard Marketplace
Talkdesk Integrates with Epic, Joins Epic App Orchard Marketplace Empowers healthcare providers to deliver better, more personalized patient experiences with…
CX Pros Believe AI Will Provide Better Contact Centre Experience
80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience according to Talkdesk report Talkdesk Research global…
Talkdesk Digital Returns & Combines Innovation with Charity
Talkdesk Digital Showdown Returns and Combines Innovation with Community Giving Six Talkdesk partners to compete in virtual digital showdown, hosted…
Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader
Talkdesk Earns Designation as Exemplary CCaaS Vendor and Value Index Leader – Outscores 13 competitors in overall performance for product…
Talkdesk Enters Next Decade Fueled by Innovation
Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s rebrand reflects global expansion,…
Talkdesk Partnership with Microsoft Delivers Personalised CX
Talkdesk Announces Strategic Partnership with Microsoft to Help Enterprises Deliver More Personalized Customer Experiences Deeper integration of CRM and contact…
Talkdesk Channel & Alliances Programme Gains Momentum
Talkdesk Global Channel and Alliances Programme Gains Momentum, Expands Market Reach with Substantial Organisation and Leadership Investments in contact centes…
Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres Talkdesk AI Trainer moves company one step further in…
Talkdesk Machine Learning with AWS Contact Centre
Talkdesk broadens machine learning with Amazon Web Services Contact Centre Intelligence Talkdesk collaboration with AWS CCI boosts artificial intelligence integration…
Boost Automation & Expand Customer Self-Service with AI
Contact Centre Talkdesk Webinar: Boost automation and expand customer self-service with Artificial Intelligence Tuesday, January 26 at 10 a.m. GMT…