The largest HR & operational benchmarking Report of UK customer contact operations is now available from…
Category: – Downloads
Cost of Cloud vs On-Premise Contact Centres
It’s a question as old as cloud technology itself: which is the better choice for software,…
E-Book – Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…
The 2016 UK Contact Centre Decision Makers Guide
The 14th edition of The UK Contact Centre Decision Makers Guide – the UK’s largest study…
eBook 6 Things People Expect from your Contact Centre
eBook: Six Things that people expect from your contact centre in the Digital Age. ARE YOU…
What you need to know about agent experience
What you need to know about the agent experience – Gain insights and tips for your…
7 Key Steps to Achieving Customer Service Excellence
7 Key Steps to Achieving Customer Service Excellence in the Service Industry Over the last few…
Dimension Data Global Contact Centre Benchmarking Report
The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report.…
Omnichannel Desktop Helps Personalise Customer Service
How An Omnichannel Agent Desktop Helps Your Employees Personalise Customer Service new eBook from Geneys According…
What do Millennials Think About Your Customer Service
Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…
Intelligent Contact Routing – eBook by Content Guru
Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…
The State of Quality Monitoring in the Contact Centre
The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels…
4 Ways your contact centre is failing millennials
4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those…
The UK Contact Centre Decision-Makers Guide
ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…
The Forum Publishes Latest Best Practice Guide
The Forum have published their latest Best Practice Guide entitled “Breakthrough Performance: further, faster, together.” The…
Best Practices for Making the Boat go Faster – Download
Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…
Is Robotics the right choice for you? asks eg solutions
Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…
Agilisys Contact Centre Quality Monitoring Survey
Agilisys reveals results of first UK Contact Centre Quality Monitoring survey Agilisys has released the findings…