The Forum Publishes Latest Best Practice Guide

The Forum have published their latest Best Practice Guide entitled “Breakthrough Performance: further, faster, together.”  The…

Best Practices for Making the Boat go Faster – Download

Best Practices for Making the Boat go Faster Enhancing customer experience performance in your contact centre.…

Is Robotics the right choice for you? asks eg solutions

Is Robotics the right choice for you? Asks eg solutions “Robots are going to take away…

Agilisys Contact Centre Quality Monitoring Survey

Agilisys reveals results of first UK Contact Centre Quality Monitoring survey Agilisys has released the findings…

Hybrid Cloud making Impact say Contact Centre Leaders

Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…

PCI DSS in Contact Centres – Syntec White Paper

PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…

Are you listening to your customers and agents?

Are you listening to your customers and agents? Find out how listening to both customers and…

DigitaI Customer Experience Misses the Human Touch

DigitaI Customer Experience Misses the Human Touch – Dimension Data research shows advances in customer experiences…

Voice Biometric Technologies – Sabio White Paper

How the latest voice biometric technologies successfully balance security needs while still enabling a high quality…

The Inner Circle Guide to Outbound and Call Blending

ContactBabel’s new report, “The Inner Circle Guide to Outbound and Call Blending” is now available for…

Teleopti ebook to Educate Contact Centre Leaders

Teleopti publishes ebook to educate contact centre leaders and IT directors on the benefits of cloud-based…

Learn How to Triple your Customer Retention Rate

Customer + Choice + Channel = Max Retention No matter how a customer chooses to interact…

Workforce Management in UK contact centre Survey

Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…

Netcall – Seven priority areas for contact centres in 2016

Seven priority areas for contact centres in 2016; Netcall have published the results of their survey…

Altitude Guide to Effective Outbound Campaign Strategies

Altitude Releases Guide to Design Effective Outbound Campaign Strategies – How to turn outbound calls into…

Key Facts for Retail Customer Service – Spark Response

Key Facts for Retail Customer Service Managers – As noted by Trevor Flack, Contact Centre Manager…

ContactBabel 2016 US Contact Centre Decision-Maker’s Guide

The 2016 US Contact Centre Decision-Maker’s Guide – Industry Analysis & Benchmarking With insights built on…

ContactBabel Research Contact Centres in Mainland Europe & Ireland

ContactBabel, the industry’s leading contact centre analysts, are, for the first time, researching the contact centre…

PCI DSS Compliance Checklist for Contact Centres

PCI DSS Compliance Checklist for Contact Centres If your contact centre handles customer transactions and sensitive…

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