eBook: Engage With Customers In An Ultra-Connected Era

eBook: Engage With Customers In An Ultra-Connected Era Whether you’re a small retailer or a massive…

Whitepaper: How to Create Integrated Customer Experience

Enghouse Interactive Whitepaper: Why Make Life Harder For Yourself! Download the Whitepaper to find how to…

UK Contact Centre Industry Set to shed 32,000 Jobs by 2020

The UK contact centre industry is set to shed over 32,000 jobs by the end of…

eBook: Customer Service Essentials in the Digital Age

  It’s not easy for organisations to meet customer expectations for omni-channel service given the isolation…

UK Contact Centre HR & Operational Benchmarking Report

The largest HR & operational benchmarking Report of UK customer contact operations is now available from…

Cost of Cloud vs On-Premise Contact Centres

It’s a question as old as cloud technology itself: which is the better choice for software,…

E-Book – Do Millennials Hate Your Customer Service?

Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…

The 2016 UK Contact Centre Decision Makers Guide

The 14th edition of  The UK Contact Centre Decision Makers Guide – the UK’s largest study…

eBook 6 Things People Expect from your Contact Centre

eBook: Six Things that people expect from your contact centre in the Digital Age. ARE YOU…

What you need to know about agent experience

What you need to know about the agent experience – Gain insights and tips for your…

7 Key Steps to Achieving Customer Service Excellence

7 Key Steps to Achieving Customer Service Excellence in the Service Industry Over the last few…

Dimension Data Global Contact Centre Benchmarking Report

The Global Contact Centre Benchmarking Report is continually regarded as the industry’s most insightful research report.…

Omnichannel Desktop Helps Personalise Customer Service

How An Omnichannel Agent Desktop Helps Your Employees Personalise Customer Service new eBook from Geneys According…

What do Millennials Think About Your Customer Service

Keeping Pace with the Modern Customer -Are your customers as happy as they could be? Perhaps…

Intelligent Contact Routing – eBook by Content Guru

Intelligent Contact Routing – eBook by Contunt Guru to ensure customers reach the right agents and…

The State of Quality Monitoring in the Contact Centre

The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels…

4 Ways your contact centre is failing millennials

4 Ways your contact centre is failing millennials, and 3 ways to put that right Millennials (those…

Digital Channels Account for 30% of Inbound customer contact

Digital channels account for around 30% of inbound customer contact, yet they are often disconnected from…

The UK Contact Centre Decision-Makers Guide

ContactBabel are starting their annual research for the UK Contact Centre Decision-Makers’ Guide – the UK’s…

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