Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel…
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Contact Centre Managers Reluctant to pay over the phone!
Even Contact Centre Managers are reluctant to pay over the phone, reveals a new survey! New…
Why an Intelligent Call Strategy is Essential in Telemarketing
Find out why Intelligent Call Strategy is Essential in Telemarketing – Noble Systems have published a…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
Customer Experience – Journey Mapping eBook
Journey Mapping eBook: An Outside-in Approach to Delivering Great Customer Experience Customers engage with your company…
Interactive Intelligence Realtime Visability in the Contact Centre
Be among the 8% who know. Interactive Intelligence: If you have real-time visibility in the contact…
Contact Centre Agents – Empower to Deliver Great Customer Experience
Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies…
Webhelp UK asks Is it Time to chat?
Webhelp UK Web Chat Infographic – Time to chat? An at-a-glance guide to web chat and…
Guidelines for contact centres dealing with vulnerable consumers
White Paper: Guidelines for contact centres dealing with vulnerable consumers The DMA’s Contact Centres & Telemarketing…
When CRM Meets the Contact Centre
Frost & Sullivan—When CRM Meets the Contact Centre, Improving Business Outcomes End to End As mid-size…
Frost & Sullivan Steers Buyers of Contact Centre Services toward Best-fit Options
Migrating communications systems to the cloud has been one of the dominant trends in the European…
Making Business Sense of the Voice of the Customer
Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer…
CCMA – Contact Centre Survey 2015
The CCMA are inviting organisations with 10 or more UK agent positions to take part in…
Rostrvm Solutions’ Contact Centre Calculator app
Rostrvm Solutions, the UK contact centre software provider, has launched a handy and useful contact centre…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7…
ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions
ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…
Sabio White Paper: Customer Contact Technology Trends 2015
White Paper: Customer Contact Technology Trends 2015 – Transforming contact centre performance by taking advantage of…
Cloud adoption now a strategic business decision
Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…