Delivering Customer Service in the Digital Age – Enghouse Interactive Download The ongoing drive towards automation…
Category: – Downloads
Download: 2019-20 UK CX Decision-Makers’ Guide
The 2019-20 UK CX Decision-Makers’ Guide “The 2019-20 UK Customer Experience Decision-Makers’ Guide”, based on surveys…
The Contact Centre Manager Handbook to Agent Happiness
The contact centre Manager Handbook to Agent Happiness – Evaluagent A guide by Evaluagent for leaders…
Black Friday Guide for Troubled Contact Centres
Fonolo Launches New Black Friday and Cyber Monday Guide for Troubled Retail Contact Centres Fonolo, the…
Are Customers Losing Patience with your Customer Service?
Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service…
How to Personalise the Customer Experience
Recent independent research by Opinion Matters showed that customers want to know why you’re calling them…
14% of Contact Centres Confident to Meet CX
Only 14% of Midsized Call Centres in Europe Are Confident in Ability to Meet Customer Needs…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact…
Customer Experience Puts Pressure on Contact Centre Agents
New Study Reveals Heightened Complexity of Customer Experience Increases Pressure on the Front Line contact centre…
How Does your Contact Centre Measure Up?
How Does your Contact Centre Measure Against the Competition? How does your contact centre compare to…
UK to Blame For Overseas Contact Centre Scams?
Is UK to Blame For Overseas Contact Centre Scams? The UK originally demanded low-cost overseas call…
Ways Amazon Connect Will Transform Customer Service
Download the guide: 3 Ways Amazon Connect Will Transform Your Customer Service Capabilities Amazon Connect is…
White Paper: Intelligent Chatbots in Contact Centres
White Paper Download – Intelligent Chatbots in the Contact Centre The development of Artificial Intelligence (AI)…
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical…
De-scoping from PCI DSS in the Contact Centre
De-scoping from PCI DSS in contact centres: DTMF masking becomes the new standard The third edition…
Map Your Contact Centre Environment to the Customer Journey
eBook: Map Your Contact Centre Environment to the Customer Journey Consumers want a valued interaction and…
DTMF Masking The New standard in MOTO Payment Security
Latest research and PCI guidelines confirm that DTMF masking is the new standard in MOTO telephone…
Ultracomms Warns Contact Centres to Review Payment Security
Ultracomms warns contact centres to review processes as telephone payment security watchdog issues strict new guidelines…