“The Inner Circle Guide to Contact Centre Remote Working Solutions”, with data from hundreds of UK organisations and 1,000+ interviews with UK consumers, is now available
The report contains up-to-the-minute data on how UK contact centres are reacting to the threat of coronavirus to their operations.
– 84% of survey respondents have moved to a predominantly remote working model
– 1 in 6 have seen a rise in customer contact volumes of over 50%
– 20% are using furloughing to reduce staff numbers.
The report also shows how to move successfully to a remote working model, as well as tips on managing the motivation and performance of homeworkers, the costs and timescales you can expect, and how to ramp up self-service and digital channels to handle any increase in contact volumes and staff absence.
To download the report for free Click Here