UK consumers demand better, more detailed answers from brands – or they’ll move to rivals 94%…
Category: – Downloads
Move Your Contact Centre to the Cloud with Confidence
Genesys eBook: Move your contact centre to the Cloud with Confidence If you are considering the…
The Inner Circle Guide To Cloud-Based Contact Centre Solutions
The Inner Circle Guide To Cloud-Based Contact Centre Solutions The Cirrus Sponsored Inner Circle Guides are…
Improving Customer Experience & NPS Through Quality Assessment
Scorebuddy ebook Download – Improving Customer Experience & NPS Through Quality Assessment – Measuring call cente…
KURA White Paper: The Future Workforce – Leaders are you Listening?
Kura and Inisoft are pleased to offer you a complimentary copy of their new white paper…
Download: PCI Compliant Contact Centres Maximising Efficiency
There is a common misconception that increased data security measures can often come at the expense…
Inner Circle Guide to Cloud-based Contact Centre Solutions
Use of cloud-based contact centre applications doubled since 2015 Cloud call routing, call recording, IVR, outbound…
Syntec – A Guide To PCI DSS in The Contact Centre
This eBook is a collection of blogs from Syntec’s website since 2014 and provides a comprehensive…
Steps to Omnichannel Self-Service: Make it Personal
7 Steps to Omnichannel Self-Service: Make it Personal – Automation plays a vital role in enabling…
The Truth About Cloud in Small Contact Centres
The Truth About Cloud in Small Contact Centres – Free Download What if the cloud could…
The 2018 UK & US Customer Experience Decision-Makers’ Guides
The 2018 UK & US Customer Experience Decision-Makers’ Guides – ContactBabel The 2018 CX Decision-Makers’ Guides…
Free Download: 3 Critical Issues Facing Contact Centres Today
3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s…
Benchmarking Study of UK Customer Contact Operations
The largest HR & operational benchmarking study of UK customer contact operations is now available, giving…
What’s the Favoured Channel in the Contact Centre?
Providing consumer choice in a multi-generational marketplace The French expression plus ça change, plus c’est la…
The Contact Centre from an Advisor’s Perspective
Kura and Inisoft recently teamed up with CCA Global to understand the challenges front-end advisors face and…
The 2017-18 UK Contact Centre Decision-Makers Guide
The 15th edition of “The UK Contact Centre Decision-Makers’ Guide” – the UK’s largest study of…
Claim your FREE Storacall ‘Guide to Call Recording’
To help demystify the subject, a twenty-page booklet entitled ‘Guide to Call Recording’ is available from…
NICE: Be a Quality Management Superhero
Be a Quality Management Superhero Arm yourself with an upgrade to NICE Quality Central and lead…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on…