How UK Contact Centres are Reacting to the threat of COVID-19

Read the latest Inner Circle Guide to Contact Centre Remote Working Solutions, which contains data on how UK Contact Centres are reacting to the threat of COVID

This report contains up-to-the-minute data on how UK contact centres are reacting to the threat of coronavirus to their operations.

Findings include:

– 84% of survey respondents have moved to a predominantly remote working model

– 1 in 6 have seen a rise in customer contact volumes of over 50%

– 20% are using furloughing to reduce staff numbers.

The report also shows how to move successfully to a remote working model, as well as tips on managing the motivation and performance of homeworkers, the costs and timescales you can expect, and how to ramp up self-service and digital channels to handle any increase in contact volumes and staff absence.

 

 

To download the guide Click Here

As a leading global provider of customer experience technology, Enghouse Interactive offers the most cost-effective solution for effortless customer communication, making every single contact a positive experience.

For additional information on Enghouse Interactive visit their Website or view their Company Profile