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Homeworking in the Contact Centre Industry During COVID-19

Content Guru White Paper: Homeworking in the Contact Centre Industry During COVID-19

The world is adapting to homeworking, and some contact centres are struggling to keep up.

How can customer experience professionals continue to keep base communication functions operational during the ongoing pandemic, without access to on-premise equipment?

How can all the functionalities of the contact centre be provided to agents working from their living rooms?

 

 

To download the full whitepaper to read more about how contact centres can adapt to the new working situation Click Here

Content Guru, supplies mission critical Customer Engagement and Experience solutions for hundreds of large organisations across the globe.

Content Guru’s cloud-first platform, storm ®, offers virtually limitless scalability, unmatched integration capabilities and industry-leading AI. Content Guru ensures contact centres meet the needs of every customer, seamlessly. storm is used by hundreds of organisations across Europe, the US and Asia-Pac, in sectors ranging from finance and government through to travel and utilities. Customers relying on storm for mission-critical services include Sodexo, NHS 111, UK Power Networks, G4S, Serco and Rail Delivery Group.

For additional information on Content Guru view their Company Profile