CCMA Training Course – Making Automation and Self-Service Work for your Contact Centre Automation is getting…
Category: – Company Info
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a…
Jabra Appoint Sales Personnel and Channel Marketing Manager
Jabra UK & Ireland Business Solutions has further strengthened its Sales and Marketing teams with new…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
Content Guru Named Contact Centre as a Service Challenger
Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger…
Sabio – Transforming Customer Contact
Technology is clearly now evolving how customers want to engage with organisations. This is the theme…
Jabra Announces Winners at Partner Conference
Jabra announces the winners at its annual UK&I Partner Conference Awards ceremony Selected partners and distributors…
Jabra: Five Ways to Light the Fire within Our Workers
Jabra Blog: Five Ways to Light the Fire within Our Workers More than two-thirds of today’s…
Jabra: Two-Thirds of Employees Just Don’t Care!
Jabra Blog: Two-Thirds of Employees Just Don’t Care! By Holger Reisinger An astonishing seven out of…
What affect can QueueBuster have on contact centres?
What affect can QueueBuster have on your contact centre? £250,000 additional sales revenue Using patented intelligent…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report…
The Future of UK & US Customer Contact
The future of UK & US customer contact – the largest-ever research studies, available now from…
Jabra Expands SPEAK Series
Jabra Expands SPEAK Series: Adding Ease of Use to Conference Calls and Simplicity to Collaboration New…
Britannic and Bizvu Unite the Contact Centre
Britannic and Bizvu Unite the Contact Centre – Announcing their new partnership and delivering a single…
Netcall Liberty 3.0 Now Rated Avaya Compliant
Netcall Liberty® 3.0 Now Rated “Avaya Compliant” – Customer Engagement application is compatible with key Avaya…
Jabra – A Look into the Future of Collaboration
A Look into the Future of Collaboration by Holger Reisinger We’ve spent plenty of time discussing…
The UK National Contact Centre Conference
The UK National Contact Centre Conference 2015 will be taking place at the British Library in…
Sabio Launch New Digital Checklist for customer engagement
Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel…