In our continuing series of interviews with the CCMA’s UK Contact Centre National Awards 2015 winners…
Category: – Company Info
CCMA Award Winner: Ann McCormack of Sky UK
Visitors and subscribers to contact-centres.com will realise that we are great supporters of the CCMA (Call…
Jabra is Searching for the UK & Ireland’s SuperAgents
Jabra is searching the UK & Ireland’s SuperAgents – Article by Nigel Dunn Managing Director Jabra…
Sabio White Paper: Customer Contact Technology Trends 2015
White Paper: Customer Contact Technology Trends 2015 – Transforming contact centre performance by taking advantage of…
Sabio ‘Transforming Customer Contact’ Conference
Sabio are holding a ‘Transforming Customer Contact’ Conference on the 18th June 2015 at the Brewery,…
CCMA – UK National Contact Centre Awards and the winners are…
CCMA – The UK National Contact Centre Awards are the longest established Contact Centre Awards in…
Webhelp UK Scoops Silver ‘Customer Experience Champion’ at CCMA Awards
Leading customer experience provider, Webhelp UK, took the silver award for ‘Customer Experience Champion’ at last…
4net Technologies finalists in 2 categories of the Comms Business Awards 2015
Communications and Service Experts, 4net Technologies have once again been named as finalists in two categories…
Cloud adoption now a strategic business decision
Cloud adoption now a strategic business decision, about more than just technology Independent research shows cloud…
CCMA Training Courses – ‘An Introduction to Contact Centre Management’
CCMA Training Courses – ‘An Introduction to Contact Centre Management’ ; This course is suitable for…
Sabio is one of UK’s Best Workplaces
Sabio acknowledged as one of UK’s Best Workplaces by Great Place to Work Institute – Customer…
Jabra Evolve Lets You Stay in ‘The Zone’
Jabra Evolve Lets You Stay in ‘The Zone’ with Intelligent Call Transfer for Skype For Business…
4net Technologies wins Avaya Partner of the Year
Avaya has voted 4net Technologies as its Partner of the Year at the recent Avaya Annual…
Blog: Contact Centre Agents – at last recognition
Contact Centre Agents – at last recognition! Readers of my humble blog would realise that I…
Netcall increases NCP Contact Centre Performance
Netcall – The UK’s Largest Car Park Operator Improves Contact Centre Performance and Reduces Management Administration…
NRG & CCMA Learning & Development Forum
NRG together with the Call Centre Management Association, CCMA has announced that registration for the Learning…
Echo Managed Services Shortlisted for Contact Centre Award
Echo Managed Services have been shortlisted for three prestigious contact centre industry awards Echo selected for…
Sabio deploys Avaya Video Cconferencing Infrastructure
Sabio deploys Avaya video conferencing infrastructure Avaya Scopia® HD video conferencing solution to enhance customer support…
Jabra – The Search for Contact Centre SuperAgents
Jabra SuperAgents, Contact-Centres.com and Red Letter Days for Business partner to launch a major industry competition…